5 Replies Latest reply on Sep 24, 2015 12:12 PM by vjerez4129

    Test message was sent successfully but could not be retrieved.

    ayanes21

      I am setting up alert central for the first time to test using using ews Exchange 2010 but am getting the error below during the email settings. the test is successful on 4 of the 5 tests (contacting mailbox server, verifying account information, checking for existing email, and contacting SMTP server) however it fails on the Sending test email and gives the following:

       

       

      Test message was sent successfully but could not be retieved:

      DEBUG: setDebug: JavaMail version 1.4.5

      DEBUG: getProvider() returning javax.mail.Provider[STORE,ews,com.solarwinds.mail.ews.EWSStore,SolarWinds,1.0]

      could not auto-discover URL (null)

      trying URL from host: https://10.X.X.XXX/ews/exchange.asmx

      DEBUG: setDebug: JavaMail version 1.4.5

      DEBUG: getProvider() returning javax.mail.Provider[STORE,ews,com.solarwinds.mail.ews.EWSStore,SolarWinds,1.0]

      could not auto-discover URL (null)

      trying URL from host: https://10.X.X.XXX/ews/exchange.asmx

      DEBUG: setDebug: JavaMail version 1.4.5

      DEBUG: getProvider() returning javax.mail.Provider[STORE,ews,com.solarwinds.mail.ews.EWSStore,SolarWinds,1.0]

      could not auto-discover URL (null)

      trying URL from host: https://10.X.X.XXX/ews/exchange.asmx

      DEBUG: setDebug: JavaMail version 1.4.5

      DEBUG: getProvider() returning javax.mail.Provider[STORE,ews,com.solarwinds.mail.ews.EWSStore,SolarWinds,1.0]

      could not auto-discover URL (null)

      trying URL from host: https://10.X.X.XXX/ews/exchange.asmx

      DEBUG: setDebug: JavaMail version 1.4.5

      DEBUG: getProvider() returning javax.mail.Provider[STORE,ews,com.solarwinds.mail.ews.EWSStore,SolarWinds,1.0]

      could not auto-discover URL (null)

      trying URL from host: https://10.X.X.XXX/ews/exchange.asmx

      DEBUG: setDebug: JavaMail version 1.4.5

      DEBUG: getProvider() returning javax.mail.Provider[STORE,ews,com.solarwinds.mail.ews.EWSStore,SolarWinds,1.0]

      could not auto-discover URL (null)

      trying URL from host: https://10.X.X.XXX/ews/exchange.asmx

      DEBUG: setDebug: JavaMail version 1.4.5

      DEBUG: getProvider() returning javax.mail.Provider[STORE,ews,com.solarwinds.mail.ews.EWSStore,SolarWinds,1.0]

      could not auto-discover URL (null)

      trying URL from host: https://10.X.X.XXX/ews/exchange.asmx

      DEBUG: setDebug: JavaMail version 1.4.5

      DEBUG: getProvider() returning javax.mail.Provider[STORE,ews,com.solarwinds.mail.ews.EWSStore,SolarWinds,1.0]

      could not auto-discover URL (null)

      trying URL from host: https://10.X.X.XXX/ews/exchange.asmx

      DEBUG: setDebug: JavaMail version 1.4.5

      DEBUG: getProvider() returning javax.mail.Provider[STORE,ews,com.solarwinds.mail.ews.EWSStore,SolarWinds,1.0]

      could not auto-discover URL (null)

      trying URL from host: https://10.X.X.XXX/ews/exchange.asmx

      DEBUG: setDebug: JavaMail version 1.4.5

      DEBUG: getProvider() returning javax.mail.Provider[STORE,ews,com.solarwinds.mail.ews.EWSStore,SolarWinds,1.0]

      could not auto-discover URL (null)

      trying URL from host: https://10.X.X.XXX/ews/exchange.asmx

      DEBUG: setDebug: JavaMail version 1.4.5

      DEBUG: getProvider() returning javax.mail.Provider[STORE,ews,com.solarwinds.mail.ews.EWSStore,SolarWinds,1.0]

      could not auto-discover URL (null)

      trying URL from host: https://10.X.X.XXX/ews/exchange.asmx

       

       

      Any help is greatly appreciated.  I have verified i can log in to OWA with the account and send and receive emails both from outlook and tried connecting to https://10.X.X.XXX/ews/exchange.asmx using the account and that gets me to an xml page.

        • Re: Test message was sent successfully but could not be retrieved.
          llib96

          I am getting the same error message when I try to setup email on the application.

          • Re: Test message was sent successfully but could not be retrieved.
            Tomas.Saghy

            If it's Exchange 2010 SP3 then it is currently not supported. Try to configured incoming emails using IMAP or POP3 protocols.

            • Re: Test message was sent successfully but could not be retrieved.
              sw2153132

              I am getting the same error with POP and IMAP - Help would be really appreciated.  Thanks,

               

              DEBUG: setDebug: JavaMail version 1.4.5

              DEBUG: getProvider() returning javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Sun Microsystems, Inc]

              DEBUG POP3: mail.pop3s.rsetbeforequit: false

              DEBUG POP3: mail.pop3s.disabletop: true

              DEBUG POP3: mail.pop3s.forgettopheaders: false

              DEBUG POP3: mail.pop3s.cachewriteto: false

              DEBUG POP3: mail.pop3s.filecache.enable: false

              DEBUG POP3: mail.pop3s.keepmessagecontent: false

              DEBUG POP3: mail.pop3s.starttls.enable: false

              DEBUG POP3: mail.pop3s.starttls.required: false

              DEBUG POP3: mail.pop3s.apop.enable: false

              DEBUG POP3: mail.pop3s.disablecapa: false

              DEBUG POP3: connecting to host "10.5.2.44", port 995, isSSL true

              S: +OK The Microsoft Exchange POP3 service is ready.

              C: CAPA

              S: +OK

              TOP

              UIDL

              SASL NTLM GSSAPI PLAIN

              USER

              .

              DEBUG POP3: authentication command trace suppressed

              DEBUG POP3: authentication command succeeded

              C: STAT

              S: +OK 0 0

              C: QUIT

              S: +OK Microsoft Exchange Server 2010 POP3 server signing off.

              DEBUG: setDebug: JavaMail version 1.4.5

              DEBUG: getProvider() returning javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Sun Microsystems, Inc]

              DEBUG POP3: mail.pop3s.rsetbeforequit: false

              DEBUG POP3: mail.pop3s.disabletop: true

              DEBUG POP3: mail.pop3s.forgettopheaders: false

              DEBUG POP3: mail.pop3s.cachewriteto: false

              DEBUG POP3: mail.pop3s.filecache.enable: false

              DEBUG POP3: mail.pop3s.keepmessagecontent: false

              DEBUG POP3: mail.pop3s.starttls.enable: false

              DEBUG POP3: mail.pop3s.starttls.required: false

              DEBUG POP3: mail.pop3s.apop.enable: false

              DEBUG POP3: mail.pop3s.disablecapa: false

              DEBUG POP3: connecting to host "10.5.2.44", port 995, isSSL true

              S: +OK The Microsoft Exchange POP3 service is ready.

              C: CAPA

              S: +OK

              TOP

              UIDL

              SASL NTLM GSSAPI PLAIN

              USER

              .

              DEBUG POP3: authentication command trace suppressed

              DEBUG POP3: authentication command succeeded

              C: STAT

              S: +OK 0 0

              C: QUIT

              S: +OK Microsoft Exchange Server 2010 POP3 server signing off.

              DEBUG: setDebug: JavaMail version 1.4.5

              DEBUG: getProvider() returning javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Sun Microsystems, Inc]

              DEBUG POP3: mail.pop3s.rsetbeforequit: false

              DEBUG POP3: mail.pop3s.disabletop: true

              DEBUG POP3: mail.pop3s.forgettopheaders: false

              DEBUG POP3: mail.pop3s.cachewriteto: false

              DEBUG POP3: mail.pop3s.filecache.enable: false

              DEBUG POP3: mail.pop3s.keepmessagecontent: false

              DEBUG POP3: mail.pop3s.starttls.enable: false

              DEBUG POP3: mail.pop3s.starttls.required: false

              DEBUG POP3: mail.pop3s.apop.enable: false

              DEBUG POP3: mail.pop3s.disablecapa: false

              DEBUG POP3: connecting to host "10.5.2.44", port 995, isSSL true

              S: +OK The Microsoft Exchange POP3 service is ready.

              C: CAPA

              S: +OK

              TOP

              UIDL

              SASL NTLM GSSAPI PLAIN

              USER

              .

              DEBUG POP3: authentication command trace suppressed

              DEBUG POP3: authentication command succeeded

              C: STAT

              S: +OK 0 0

              C: QUIT

              S: +OK Microsoft Exchange Server 2010 POP3 server signing off.

              DEBUG: setDebug: JavaMail version 1.4.5

              DEBUG: getProvider() returning javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Sun Microsystems, Inc]

              DEBUG POP3: mail.pop3s.rsetbeforequit: false

              DEBUG POP3: mail.pop3s.disabletop: true

              DEBUG POP3: mail.pop3s.forgettopheaders: false

              DEBUG POP3: mail.pop3s.cachewriteto: false

              DEBUG POP3: mail.pop3s.filecache.enable: false

              DEBUG POP3: mail.pop3s.keepmessagecontent: false

              DEBUG POP3: mail.pop3s.starttls.enable: false

              DEBUG POP3: mail.pop3s.starttls.required: false

              DEBUG POP3: mail.pop3s.apop.enable: false

              DEBUG POP3: mail.pop3s.disablecapa: false

              DEBUG POP3: connecting to host "10.5.2.44", port 995, isSSL true

              S: +OK The Microsoft Exchange POP3 service is ready.

              C: CAPA

              S: +OK

              TOP

              UIDL

              SASL NTLM GSSAPI PLAIN

              USER

              .

              DEBUG POP3: authentication command trace suppressed

              DEBUG POP3: authentication command succeeded

              C: STAT

              S: +OK 0 0

              C: QUIT

              S: +OK Microsoft Exchange Server 2010 POP3 server signing off.

              DEBUG: setDebug: JavaMail version 1.4.5

              DEBUG: getProvider() returning javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Sun Microsystems, Inc]

              DEBUG POP3: mail.pop3s.rsetbeforequit: false

              DEBUG POP3: mail.pop3s.disabletop: true

              DEBUG POP3: mail.pop3s.forgettopheaders: false

              DEBUG POP3: mail.pop3s.cachewriteto: false

              DEBUG POP3: mail.pop3s.filecache.enable: false

              DEBUG POP3: mail.pop3s.keepmessagecontent: false

              DEBUG POP3: mail.pop3s.starttls.enable: false

              DEBUG POP3: mail.pop3s.starttls.required: false

              DEBUG POP3: mail.pop3s.apop.enable: false

              DEBUG POP3: mail.pop3s.disablecapa: false

              DEBUG POP3: connecting to host "10.5.2.44", port 995, isSSL true

              S: +OK The Microsoft Exchange POP3 service is ready.

              C: CAPA

              S: +OK

              TOP

              UIDL

              SASL NTLM GSSAPI PLAIN

              USER

              .

              DEBUG POP3: authentication command trace suppressed

              DEBUG POP3: authentication command succeeded

              C: STAT

              S: +OK 0 0

              C: QUIT

              S: +OK Microsoft Exchange Server 2010 POP3 server signing off.

              DEBUG: setDebug: JavaMail version 1.4.5

              DEBUG: getProvider() returning javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Sun Microsystems, Inc]

              DEBUG POP3: mail.pop3s.rsetbeforequit: false

              DEBUG POP3: mail.pop3s.disabletop: true

              DEBUG POP3: mail.pop3s.forgettopheaders: false

              DEBUG POP3: mail.pop3s.cachewriteto: false

              DEBUG POP3: mail.pop3s.filecache.enable: false

              DEBUG POP3: mail.pop3s.keepmessagecontent: false

              DEBUG POP3: mail.pop3s.starttls.enable: false

              DEBUG POP3: mail.pop3s.starttls.required: false

              DEBUG POP3: mail.pop3s.apop.enable: false

              DEBUG POP3: mail.pop3s.disablecapa: false

              DEBUG POP3: connecting to host "10.5.2.44", port 995, isSSL true

              S: +OK The Microsoft Exchange POP3 service is ready.

              C: CAPA

              S: +OK

              TOP

              UIDL

              SASL NTLM GSSAPI PLAIN

              USER

              .

              DEBUG POP3: authentication command trace suppressed

              DEBUG POP3: authentication command succeeded

              C: STAT

              S: +OK 0 0

              C: QUIT

              S: +OK Microsoft Exchange Server 2010 POP3 server signing off.

              DEBUG: setDebug: JavaMail version 1.4.5

              DEBUG: getProvider() returning javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Sun Microsystems, Inc]

              DEBUG POP3: mail.pop3s.rsetbeforequit: false

              DEBUG POP3: mail.pop3s.disabletop: true

              DEBUG POP3: mail.pop3s.forgettopheaders: false

              DEBUG POP3: mail.pop3s.cachewriteto: false

              DEBUG POP3: mail.pop3s.filecache.enable: false

              DEBUG POP3: mail.pop3s.keepmessagecontent: false

              DEBUG POP3: mail.pop3s.starttls.enable: false

              DEBUG POP3: mail.pop3s.starttls.required: false

              DEBUG POP3: mail.pop3s.apop.enable: false

              DEBUG POP3: mail.pop3s.disablecapa: false

              DEBUG POP3: connecting to host "10.5.2.44", port 995, isSSL true

              S: +OK The Microsoft Exchange POP3 service is ready.

              C: CAPA

              S: +OK

              TOP

              UIDL

              SASL NTLM GSSAPI PLAIN

              USER

              .

              DEBUG POP3: authentication command trace suppressed

              DEBUG POP3: authentication command succeeded

              C: STAT

              S: +OK 0 0

              C: QUIT

              S: +OK Microsoft Exchange Server 2010 POP3 server signing off.

              DEBUG: setDebug: JavaMail version 1.4.5

              DEBUG: getProvider() returning javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Sun Microsystems, Inc]

              DEBUG POP3: mail.pop3s.rsetbeforequit: false

              DEBUG POP3: mail.pop3s.disabletop: true

              DEBUG POP3: mail.pop3s.forgettopheaders: false

              DEBUG POP3: mail.pop3s.cachewriteto: false

              DEBUG POP3: mail.pop3s.filecache.enable: false

              DEBUG POP3: mail.pop3s.keepmessagecontent: false

              DEBUG POP3: mail.pop3s.starttls.enable: false

              DEBUG POP3: mail.pop3s.starttls.required: false

              DEBUG POP3: mail.pop3s.apop.enable: false

              DEBUG POP3: mail.pop3s.disablecapa: false

              DEBUG POP3: connecting to host "10.5.2.44", port 995, isSSL true

              S: +OK The Microsoft Exchange POP3 service is ready.

              C: CAPA

              S: +OK

              TOP

              UIDL

              SASL NTLM GSSAPI PLAIN

              USER

              .

              DEBUG POP3: authentication command trace suppressed

              DEBUG POP3: authentication command succeeded

              C: STAT

              S: +OK 0 0

              C: QUIT

              S: +OK Microsoft Exchange Server 2010 POP3 server signing off.

              DEBUG: setDebug: JavaMail version 1.4.5

              DEBUG: getProvider() returning javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Sun Microsystems, Inc]

              DEBUG POP3: mail.pop3s.rsetbeforequit: false

              DEBUG POP3: mail.pop3s.disabletop: true

              DEBUG POP3: mail.pop3s.forgettopheaders: false

              DEBUG POP3: mail.pop3s.cachewriteto: false

              DEBUG POP3: mail.pop3s.filecache.enable: false

              DEBUG POP3: mail.pop3s.keepmessagecontent: false

              DEBUG POP3: mail.pop3s.starttls.enable: false

              DEBUG POP3: mail.pop3s.starttls.required: false

              DEBUG POP3: mail.pop3s.apop.enable: false

              DEBUG POP3: mail.pop3s.disablecapa: false

              DEBUG POP3: connecting to host "10.5.2.44", port 995, isSSL true

              S: +OK The Microsoft Exchange POP3 service is ready.

              C: CAPA

              S: +OK

              TOP

              UIDL

              SASL NTLM GSSAPI PLAIN

              USER

              .

              DEBUG POP3: authentication command trace suppressed

              DEBUG POP3: authentication command succeeded

              C: STAT

              S: +OK 0 0

              C: QUIT

              S: +OK Microsoft Exchange Server 2010 POP3 server signing off.

              DEBUG: setDebug: JavaMail version 1.4.5

              DEBUG: getProvider() returning javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Sun Microsystems, Inc]

              DEBUG POP3: mail.pop3s.rsetbeforequit: false

              DEBUG POP3: mail.pop3s.disabletop: true

              DEBUG POP3: mail.pop3s.forgettopheaders: false

              DEBUG POP3: mail.pop3s.cachewriteto: false

              DEBUG POP3: mail.pop3s.filecache.enable: false

              DEBUG POP3: mail.pop3s.keepmessagecontent: false

              DEBUG POP3: mail.pop3s.starttls.enable: false

              DEBUG POP3: mail.pop3s.starttls.required: false

              DEBUG POP3: mail.pop3s.apop.enable: false

              DEBUG POP3: mail.pop3s.disablecapa: false

              DEBUG POP3: connecting to host "10.5.2.44", port 995, isSSL true

              S: +OK The Microsoft Exchange POP3 service is ready.

              C: CAPA

              S: +OK

              TOP

              UIDL

              SASL NTLM GSSAPI PLAIN

              USER

              .

              DEBUG POP3: authentication command trace suppressed

              DEBUG POP3: authentication command succeeded

              C: STAT

              S: +OK 0 0

              C: QUIT

              S: +OK Microsoft Exchange Server 2010 POP3 server signing off.

              DEBUG: setDebug: JavaMail version 1.4.5

              DEBUG: getProvider() returning javax.mail.Provider[STORE,pop3s,com.sun.mail.pop3.POP3SSLStore,Sun Microsystems, Inc]

              DEBUG POP3: mail.pop3s.rsetbeforequit: false

              DEBUG POP3: mail.pop3s.disabletop: true

              DEBUG POP3: mail.pop3s.forgettopheaders: false

              DEBUG POP3: mail.pop3s.cachewriteto: false

              DEBUG POP3: mail.pop3s.filecache.enable: false

              DEBUG POP3: mail.pop3s.keepmessagecontent: false

              DEBUG POP3: mail.pop3s.starttls.enable: false

              DEBUG POP3: mail.pop3s.starttls.required: false

              DEBUG POP3: mail.pop3s.apop.enable: false

              DEBUG POP3: mail.pop3s.disablecapa: false

              DEBUG POP3: connecting to host "10.5.2.44", port 995, isSSL true

              S: +OK The Microsoft Exchange POP3 service is ready.

              C: CAPA

              S: +OK

              TOP

              UIDL

              SASL NTLM GSSAPI PLAIN

              USER

              .

              DEBUG POP3: authentication command trace suppressed

              DEBUG POP3: authentication command succeeded

              C: STAT

              S: +OK 0 0

              C: QUIT

              S: +OK Microsoft Exchange Server 2010 POP3 server signing off.

              • Re: Test message was sent successfully but could not be retrieved.
                vjerez4129

                You get this figured out yet? I installed Alert Central and got everything working once, but i ended up having to recreate my Alert Central VM and after that I can't use the same email and get the same message as you guys when I try to run through the wizard again >.>