2 Replies Latest reply on Jan 30, 2015 6:19 AM by wf.helpdesk

    Excluding specific request types from group ticket list?

    wf.helpdesk

      Is there a way to exclude certain request types from the main group ticket list?  Or if not, how about a filter that instead of showing certain types, tells it to show everything but that certain type?

       

      We have one request type (Software change requests) that is filling up our group ticket list and is making it hard to see the few workable tickets, I'm just looking for a way to either prevent those from displaying, or keep them from MY eyes.

       

      Thanks for any help you can provide.