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Forum Excluding specific request types from group ticket list?

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Excluding specific request types from group ticket list?

wf.helpdesk over 9 years ago

Is there a way to exclude certain request types from the main group ticket list? Or if not, how about a filter that instead of showing certain types, tells it to show everything but that certain type?

We have one request type (Software change requests) that is filling up our group ticket list and is making it hard to see the few workable tickets, I'm just looking for a way to either prevent those from displaying, or keep them from MY eyes.

Thanks for any help you can provide.

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matt8 over 9 years ago +2

What I would do is go to the Advanced Search and create a search that filters them out and click Save Query. The Group Tickets area has a dropdown for saved queries - just click the dropdown to apply it…

0 matt8 over 9 years ago

What I would do is go to the Advanced Search and create a search that filters them out and click Save Query.
The Group Tickets area has a dropdown for saved queries - just click the dropdown to apply it to the group tickets to filter out that request type. I have a few of these for the simple purpose of seeing whats assigned to a specific person or group of people within Group Tickets. It is a pretty flexible solution for what you need.
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0 wf.helpdesk over 9 years ago in reply to matt8

That gave me exactly what I needed, thanks for the prompt answer man, you've saved my sanity.
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