3 Replies Latest reply on Oct 19, 2018 2:36 PM by kricker@macarthurco.com

    Is it possible to use <tags> in the email Recipient field of a WHD Action Rule?


      I have set up a WHD action rule that needs to email certain individuals when the action is triggered.

      If I hard code an email address into the Recipients field everything works as expected, the message is sent.

      If I try to construct an email address with a tag, it does not work.  i.e. <custom_12>@rmail_server.com

      ( if I put two address in, a hardcoded address and a tag variable address, the hardcoded address works)


      The alert action is being triggered from a ticket that has a custom field (#12) that contains a user name ( valid email user name)

      I know custom field #12 is there and populated, I can see it when put it into the message body.


      Even trying the builtin tag, <client_email>, in the Recipients field does not work ( it will actually strip the <> off the tag when I save the action, leaving just "client_email" ).


      Can email addresses be constructed using tags?




      using - WHD 12.2.0 - Build #