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Network Performance Monitor (NPM)

Forum ICMP Node doesn't go to Unreachable status when dependency alert is triggered

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ICMP Node doesn't go to Unreachable status when dependency alert is triggered

bira.jr over 9 years ago

Hi everyone.

I'm facing an annoying issue: in a dependency that has an ICMP node as a child object, when the parent object alerts, the child object doesn't turn from down to unreachable status. Even when the child object is a group and within this group there is an ICPM node, the status remains as down (node's status, only). There are cases where I have SNMP and ICMP nodes within the same group as a child object of a dependency, and the parent object from its dependency goes down turning the child object (the group) to unreachable status, but all the ICMP nodes within this group remains in down status whereas the SNMP nodes are unreachable.

Does anybody know how to fix it? Isn't it possible to use ICMP nodes in dependencies?

0 amrita1690 over 5 years ago

I have a similar issue, wherein the parent is a SNMP node, precisely ESX host and its child is an ICMP node, precisely a VM hosted on that ESX. So, when the ESX host goes down, its VMs should turn to unreachable but they are not, they remain down.
aLTeReGo, Please advise here....
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0 aLTeReGo over 5 years ago in reply to amrita1690

From what it looks like it sounds like you may have stumbled upon a bug here. It's not clear what version of the Orion Platform you're running, but my first recommendation would be to upgrade to the latest and see if that resolves the problem. If it does not, please open a case with support so we can determine the cause of the issue.
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0 amrita1690 over 5 years ago in reply to aLTeReGo

Thanks aLTeReGo !
I am currently using Orion Platform 2017.3.5 SP5, NPM 12.2. I've also raised a case with the support team. Hope to find a solution soon
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0 dgsmith80 over 5 years ago

Interesting - If you create a dependency between the Parent and individual node as child does it work then? Is it only when it’s part of a group or just because it’s ICMP?
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