0 Replies Latest reply on Jan 21, 2015 4:54 AM by oakee

    How to set polling interval?

    oakee

      - SLA to resolution for the customer 16 min

      1. the ability of technical to resolution within 10 minutes

      2. send and receive to the ticket 5 minutes

      total we use 15 min

      - how to set polling interval ? default 2 minutes, total 17 minutes is over SLA to resolution for the customer.

      - Can we set polling interval to 1 minute? have any effect to manager and agent? and

      - Can we set polling interval to 5 minute? have any effect to manager and agent?

      Remark : manager is snmp polling

                     agent is snmp traps