1 Reply Latest reply on Jan 21, 2015 10:51 AM by josh.d

    Unable to connect

    mfitzpatrick

      I have successfully used FTP Voyager (and paid for it) for a number of years.  In the last week or so, I have not been able to connect to our FTP site.  I downloaded the new, free version of the software (which I also do not like as much).  All of my connection information migrated to the new version just fine.  But, I still cannot connect, either from my desktop or my laptop, through any of our user profiles.  However, the site is working and one of my collegues (who is in another state) has had no problems at all in connecting.  I am stumped.  Does anyone have any ideas on what to do?

       

      Thanks for your help.

       

      Michelle Fitzpatrick

        • Re: Unable to connect
          josh.d

          Is there any kind error message or anything out of the ordinary?  Is there a log?

           

          Do you connect via IP or DNS?  Have you tried just IP?

           

          Can you ping the target server outside of FTP voyager? 

           

          Have you recently installed anything (like a VPN client) or changed networks?