2 Replies Latest reply on Jan 21, 2015 9:20 AM by Peter Krutý

    Is bb_config.xml file not in Web Help Desk 12.2?


      I used to use the bb_config.xml modification to allow techs to put in the word ticket or FAQ in a note and if it was followed by a number it would create a link to that FAQ or ticket.  I can't find this file or an equivalent in the new 12.2 upgrade.  Does anyone know how to put this functionality back?