Mine looks ok.
I have to add all techs into the location group, otherwise they can't pass tickets between them. I created AMER for the USA office (portsmouth). the location is pulled from AD sync. this will assign tickets from users in Portsmouth to the techs in this location group.
That seems to defeat the point of the location group and currently means that tickets get assigned at random between all locations, which is not useful at all.
I would like to have the location groups for each country and add the tech for each country into it, then the tickets will get assigned to the correct tech, but still allow the techs to pass tickets between each other.
I was thinking to just make 1 location group, add all the techs and then make tech groups for each region and use action rules to make the tickets auto-assign per region.
But that seems backwards.