13 Replies Latest reply on Jun 25, 2015 11:50 AM by dthvt

    VCenter 5.5.0 Polling Issues


      Hi everyone,

      We have been encountering polling issues with VCenter 5.5.0. For the record, my installation consists of Orion Platform 2014.2.1, SAM 6.1.1, QoE 1.0, IPAM 4.3, NPM 11.0.1, NTA 4.1.0, WPM 2.1.0, Toolset 11.0.1, IVIM 1.10.0.


      The problem we are experiencing is that everything appears fine EXCEPT for the status is coming back as gray. Therefore we cannot see any of the relationships between VCenter, the ESX hosts or the clients.VCenter.PNG

      We are also SAM users so I applied the VCenter template to this server and everything comes back just fine.


      This is one of three VCenter servers we have in production. The first is a VCenter 5.1.0 which is working just fine. The other is also VCenter 5.5.0 which is also running just fine but on a different OS.

      VCenter 5.5.0 on Server 2008 R2 = OK

      VCenter 5.5.0 on Server 2012 = FAIL.


      We have an open case with SW (739760) but aren't getting anywhere. We have been given two hotfixes (HF1, HF4)neither of which have done anything to fix this. Anybody else experiencing this problem?

      This is big for us since we we are highly vitualized and I have no desire to configure and poll all the ESX hosts directly.