Created a new Tech account, but it doesn't appear in any other sections

Question

I have created the new Tech account, and assigned to a Tech Group from within the user profile (this is an LDAP linked account also).

When I list the Tech Groups, I do not see the tech account, also I do not see the account in the list of Licensed accounts, so I am unable to assign one of the licenses to it.

Does any one know what could be causing this issue?

simon_davies · Accepted Answer

I tried that, it turns out that I needed to have the user login to the tech account.

We are using AD linked accounts, so I guess the system had to complete the transition of the account type from client to tech by that action occuring.

After then, the tech account appears in all the lists and works normally.