3 Replies Latest reply on Jan 13, 2015 3:18 PM by mharvey

    E-mail tickets are disabled for your account

    kellym

      I have a user who tried to submit a ticket via email and he got a response that:

       

      Subject: ERROR: Your support request could not be processed

      E-mail tickets are currently disabled for your account.


      I'm not sure what it's about, the email ticket generator seems to be working fine.  This user has not submitted a ticket before.


      Anyone have any ideas?