4 Replies Latest reply on Jun 11, 2015 11:30 AM by fbb_jody

    Can a tech group be notified of all new tickets?


      To keep everyone up to speed on new Help Desk requests (especially with our new hire in the Help Desk position) we'd like to have all techs get an email about the new requests, even though they are assigned to someone.  This will also help if someone calls in sick and we forget to mark them on vacation in the Help Desk.