0 Replies Latest reply on Jan 7, 2015 1:42 PM by eri_solar

    Alerts sent to secondary email addresses

    eri_solar

      Hello Everyone,

       

      I have an issue where the alerts coming from email submission are not being sent to the secondary emails.

       

      Example:
      Email comes in to mailbox

      Alert created successfully and assigns to "Testing Group"

      Notification kicks off

      Although email only goes to Primary email

       

      Orion alert comes in
      Alert created successfully and assigns to "Testing Group"

      Notification kicks off

      Goes to the two secondary mail addressses associated with the account in "Testing Group" properly

       

      So basically if the alert comes from Orion i get notified like we want, but if they come in through email it does not notify anything except the Primary.

       

      Any suggestions would be welcome on what to try next.