This is what I've tried so far (without success)...
I created a new user (LEM Role: Contact) under Build --> Users.
I changed the email template to reflect the newly created user (the default is "TriGeo").
I restarted the email Active Response connector on the appliance.
I rebooted the appliance.
My rule is firing as expected however; the email alert continues to display "SolarWinds <noreply@solarwinds.com>"