1 Reply Latest reply on Nov 28, 2014 3:38 AM by mcgeg

    WHD Ticket "Flag" Feature


      Folks - A couple of questions:


      1. Is there a way to enable the "Flag" feature to be seen by multiple techs across multiple tech groups?


      I would like to be able to use this feature as a way to communicate with my Techs regarding "follow up" without needing to change ticker priority.


      2. Can the "Flag" feature be set to be "unflagged" when the ticket is closed?