Setting up WHD. We already use Solarwinds NPM. I am able to use the alerts generated in NPM to send the information to WHD. WHD will then create the incident record based on the filter provided. The record is put into a Tech Group in which I and other techs are members.
How do I set it up so when the record is created that the Tech Group gets an email alerting them of the new record?
We have this setup also.
You can send the techs an email by ensuring Techs > Tech Groups > Tech Levels Force E-Mail Notification To is ticked appropriately.
You can also use action rules but I would not recommend this as you cannot format emails well from within there.