10 Replies Latest reply on Dec 8, 2014 10:51 AM by gwd0704

    My Solar Winds stopped working and it's no longer checking the Exchange Mailbox

    troypawleska

      My Solar Winds stopped working and it's no longer checking the Exchange Mailbox I am Getting error:

       

      When I go through the setup wizard it tells me:

       

      Product Information Server

      Error while testing connection: [object Object]

       

      I think Skip it and get this error when it Verifying Account Information

       

      DEBUG: setDebug: JavaMail version 1.4.5

      DEBUG: getProvider() returning javax.mail.Provider[STORE,ews,com.solarwinds.mail.ews.EWSStore,SolarWinds,1.0]

      could not auto-discover URL (null)

      trying URL from host: https://mxprd01.worldatwork.org/ews/exchange.asmx

      problem with URL: https://mxprd01.worldatwork.org/ews/exchange.asmx

        • Re: My Solar Winds stopped working and it's no longer checking the Exchange Mailbox
          mharvey

          Were there any recent changes to the server prior to this happening?  What versions are you running?

            • Re: My Solar Winds stopped working and it's no longer checking the Exchange Mailbox
              troypawleska

              I had it set to auto update but don't think any updates went through, it should be on the latest version. It looks like it is just having trouble connecting to the mailbox, but no changes were made to those settings.

               

              error 1.jpg

              erro2.jpg

                • Re: My Solar Winds stopped working and it's no longer checking the Exchange Mailbox
                  mharvey

                  The account your using, have you checked to see if it's an expired password? Is it a service account?

                  1 of 1 people found this helpful
                    • Re: My Solar Winds stopped working and it's no longer checking the Exchange Mailbox
                      troypawleska

                      Looks like the account got disabled I renebled it and cleared all the emails in the box now getting this error

                       

                      DEBUG: setDebug: JavaMail version 1.4.5

                      DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc]

                      DEBUG SMTP: useEhlo true, useAuth true

                      DEBUG SMTP: useEhlo true, useAuth true

                      DEBUG SMTP: trying to connect to host "mxprd01.worldatwork.org", port 25, isSSL false

                      220 mxprd01.worldatwork.org Microsoft ESMTP MAIL Service ready at Fri, 14 Nov 2014 13:03:07 -0700

                      DEBUG SMTP: connected to host "mxprd01.worldatwork.org", port: 25

                       

                       

                      EHLO apprd92.worldatwork.org

                      250-mxprd01.worldatwork.org Hello [172.16.110.154]

                      250-SIZE 10485760

                      250-PIPELINING

                      250-DSN

                      250-ENHANCEDSTATUSCODES

                      250-STARTTLS

                      250-AUTH

                      250-8BITMIME

                      250-BINARYMIME

                      250-CHUNKING

                      250-XEXCH50

                      250 XSHADOW

                      DEBUG SMTP: Found extension "SIZE", arg "10485760"

                      DEBUG SMTP: Found extension "PIPELINING", arg ""

                      DEBUG SMTP: Found extension "DSN", arg ""

                      DEBUG SMTP: Found extension "ENHANCEDSTATUSCODES", arg ""

                      DEBUG SMTP: Found extension "STARTTLS", arg ""

                      DEBUG SMTP: Found extension "AUTH", arg ""

                      DEBUG SMTP: Found extension "8BITMIME", arg ""

                      DEBUG SMTP: Found extension "BINARYMIME", arg ""

                      DEBUG SMTP: Found extension "CHUNKING", arg ""

                      DEBUG SMTP: Found extension "XEXCH50", arg ""

                      DEBUG SMTP: Found extension "XSHADOW", arg ""

                      DEBUG SMTP: Attempt to authenticate

                      DEBUG SMTP: check mechanisms: LOGIN PLAIN DIGEST-MD5 NTLM

                      DEBUG SMTP: mechanism LOGIN not supported by server

                      DEBUG SMTP: mechanism PLAIN not supported by server

                      DEBUG SMTP: mechanism DIGEST-MD5 not supported by server

                      DEBUG SMTP: mechanism NTLM not supported by server

                       

                      error3.jpg

                        • Re: My Solar Winds stopped working and it's no longer checking the Exchange Mailbox
                          mharvey

                          so the DB service failed to load and from the error it looks like the appliance is out of space.  I haven't used Alert Central in a while.  Is there a data retention setting you can use to see how long items are being kept?  Can you look at the disks using VCenter or VSphere and see if you can increase the size if the appliance were shut down?

                            • Re: My Solar Winds stopped working and it's no longer checking the Exchange Mailbox
                              troypawleska

                              Ok so after creating some space the database is now up and running but still getting this error message when I run through the Wizard

                               

                              Unable to connect to data4content.solarwinds.com on port 443 (HTTPS)

                               

                              and

                               

                              DEBUG: setDebug: JavaMail version 1.4.5

                              DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc]

                              DEBUG SMTP: useEhlo true, useAuth true

                              DEBUG SMTP: useEhlo true, useAuth true

                              DEBUG SMTP: trying to connect to host "mxprd01.worldatwork.org", port 25, isSSL false

                              220 mxprd01.worldatwork.org Microsoft ESMTP MAIL Service ready at Mon, 17 Nov 2014 08:23:24 -0700

                              DEBUG SMTP: connected to host "mxprd01.worldatwork.org", port: 25

                               

                               

                              EHLO apprd92.worldatwork.org

                              250-mxprd01.worldatwork.org Hello [172.16.110.154]

                              250-SIZE 10485760

                              250-PIPELINING

                              250-DSN

                              250-ENHANCEDSTATUSCODES

                              250-STARTTLS

                              250-AUTH

                              250-8BITMIME

                              250-BINARYMIME

                              250-CHUNKING

                              250-XEXCH50

                              250 XSHADOW

                              DEBUG SMTP: Found extension "SIZE", arg "10485760"

                              DEBUG SMTP: Found extension "PIPELINING", arg ""

                              DEBUG SMTP: Found extension "DSN", arg ""

                              DEBUG SMTP: Found extension "ENHANCEDSTATUSCODES", arg ""

                              DEBUG SMTP: Found extension "STARTTLS", arg ""

                              DEBUG SMTP: Found extension "AUTH", arg ""

                              DEBUG SMTP: Found extension "8BITMIME", arg ""

                              DEBUG SMTP: Found extension "BINARYMIME", arg ""

                              DEBUG SMTP: Found extension "CHUNKING", arg ""

                              DEBUG SMTP: Found extension "XEXCH50", arg ""

                              DEBUG SMTP: Found extension "XSHADOW", arg ""

                              DEBUG SMTP: Attempt to authenticate

                              DEBUG SMTP: check mechanisms: LOGIN PLAIN DIGEST-MD5 NTLM

                              DEBUG SMTP: mechanism LOGIN not supported by server

                              DEBUG SMTP: mechanism PLAIN not supported by server

                              DEBUG SMTP: mechanism DIGEST-MD5 not supported by server

                              DEBUG SMTP: mechanism NTLM not supported by server

                                • Re: My Solar Winds stopped working and it's no longer checking the Exchange Mailbox
                                  mharvey

                                  It would appear the authentication to the exchange server is no longer being accepted by the exchange server.

                                  • Re: My Solar Winds stopped working and it's no longer checking the Exchange Mailbox
                                    troypawleska

                                    DEBUG: setDebug: JavaMail version 1.4.5

                                    DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc]

                                    DEBUG SMTP: useEhlo true, useAuth true

                                    DEBUG SMTP: useEhlo true, useAuth true

                                    DEBUG SMTP: trying to connect to host "localhost", port 25, isSSL false

                                    220 apprd92.worldatwork.org ESMTP Postfix

                                    DEBUG SMTP: connected to host "localhost", port: 25

                                     

                                     

                                    EHLO apprd92.worldatwork.org

                                    250-apprd92.worldatwork.org

                                    250-PIPELINING

                                    250-SIZE 10240000

                                    250-VRFY

                                    250-ETRN

                                    250-ENHANCEDSTATUSCODES

                                    250-8BITMIME

                                    250 DSN

                                    DEBUG SMTP: Found extension "PIPELINING", arg ""

                                    DEBUG SMTP: Found extension "SIZE", arg "10240000"

                                    DEBUG SMTP: Found extension "VRFY", arg ""

                                    DEBUG SMTP: Found extension "ETRN", arg ""

                                    DEBUG SMTP: Found extension "ENHANCEDSTATUSCODES", arg ""

                                    DEBUG SMTP: Found extension "8BITMIME", arg ""

                                    DEBUG SMTP: Found extension "DSN", arg ""

                                    DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Sun Microsystems, Inc]

                        • Re: My Solar Winds stopped working and it's no longer checking the Exchange Mailbox
                          gwd0704

                          Same thing happened to me after upgrading and still not working. See my post Email Verification Fail after updating to 1.1.6.693