I am looking for some clarification for report generation. I have some simple requests but would like some further understanding (or experience from others) in the building of the report. The request I have is:
Daily Report (for previous day):
Total Number of tickets open per Tech
Tickets completed per Tech
Pending tickets active
Average Ticket Time open
The options seem straight forward, however when I put it into a report, it never shows up the way I would like, whether it be bar, pie, chart etc. In some of your experience, what would you choose for these options to make these reports to high-level management easy to understand?
You need to split that into 4 different reports and then combine them in a composite report