1 Reply Latest reply on Nov 11, 2014 6:58 AM by conners

    Web Help Desk Reporting




      I am looking for some clarification for report generation. I have some simple requests but would like some further understanding (or experience from others) in the building of the report. The request I have is:


      Daily Report (for previous day):

      Total Number of tickets open per Tech

      Tickets completed per Tech

      Pending tickets active

      Average Ticket Time open


      The options seem straight forward, however when I put it into a report, it never shows up the way I would like, whether it be bar, pie, chart etc. In some of your experience, what would you choose for these options to make these reports to high-level management easy to understand?