0 Replies Latest reply on Nov 8, 2014 6:06 AM by swap04

    Email cannot be send to the User (Error: 530 5.7.1 Authentication required )

    swap04

      Hi Team,

       

      I have used Yahoo IMAP Account for the  EMAIL integration  while configuration the test was successful , but as user raise the  ticket email does not come.

       

      I checked by Email settings Incoming is green and Outgoing is also green when i send email for approval of ticket it though following error:

       

      Ticket 4 was saved successfully.

       

      Could not send e-mail to User1 <user1@yahoo.com>

      due to the following error:

       

      530 5.7.1 Authentication required

       

      Could not send e-mail to User2 <user2@yahoo.com>

      due to the following error:

       

      530 5.7.1 Authentication required


      I am new to this tool please suggest







      Now it is working by sending successful sending mail . But unabale to see any mail in INBOX.


      And In email Configuration Email History shows Email send.

       

      Message was edited by: Swapnil Rakhade