Is there a way to automatically append client email replies to the ticket?

Have a look at this page... http://www.solarwinds.com/documentation/webhelpdesk/flarehelp/whd_12-2-0_pa_en/default.htm#cshid=HelpDeskSetUpIncomingMailAccts

From what I've read it seems that if the user replies to the email (instead of clicking the "add note" link within the email) it will end up creating a new ticket.  I was hoping someone might clarify this for me.

As long as the email has the phrase 'Ticket xxxx' in the subject, it will append it to the email. So if they reply to the email, it will add it to the ticket. The only annoyance I've found is that people are fairly likely to include their signatures in it.

What happens when their signature is included?

It just looks weird in the helpdesk. (more a pet peve)

I modified the Email Content RegEx to filter out our organizations default signature (which gets appended automatically when sending to external addresses, which our WHD monitored email account is)

(?s)[\r\n]{1,2}-- {1,2}[\r\n]{1,2}.*$|(?s)[\r\n]{1,2}Important -{1,2}.*$

It filters out after 'Important -'.

Could be better, but suits our setup.