4 Replies Latest reply on Jan 30, 2015 6:16 PM by winuxguy

    Changing the bb_config.xml


      I'd like to change the bb_config.xml so that we can have the links for tickets appear in the notes... like it says can be done in the manual.

      We are running WebHelpDesk as a virtual appliance though, and I cannot for the life of me find the file at the noted path in the manual (WebHelpDesk/bin/webapps/helpdesk/WEB-INF/Helpdesk.woa/Contents/Resources/)

      I get to /WEB-INF/ but there is no /Helpdesk.woa/ folder...


      Any tips?!