1 Reply Latest reply on Nov 5, 2014 10:06 AM by typhoon87

    Copy production system to set up test environment


      How do I make a copy of our Web Help Desk production system in order to have a test environment?  We are currently using SQL Server.


      Is it as simple as backing up the database, restoring it to another server, and then pointing a WHD application at it via ODBC?


      Once I do this I would need to prevent the test system from being able to send/receive emails.  What is the easiest way to do this, such that I could turn it on and off for testing purposes?




        • Re: Copy production system to set up test environment

          It is that simple although you don't need to use ODBC the WHD setup process when looking at no DB will walk you through the connection, choose you connection type as SQL 2005+ and enter the IP, and db login credentials. I actually just refreshed our test system DB yesterday so we could do some testing for the 12.2 RC.


          There is no quick way to prevent change the email settings. I have created separate emails with dev at the end of them and as soon as you bring up the system just go to setup --> email and change the email addresses. I guess you could also just type in junk emails that don't actually exist as another option.