1 Reply Latest reply on Nov 4, 2014 4:23 AM by mcgeg

    How do I setup auto assign to the next level.

    john.house

      How do I setup auto assign to the next level. Right now tickets come in unassigned and techs can pick them up. I would like to have the tickets auto assign to level 2 tech after a set time of not being assigned. Anyone know how to accomplish this?