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Web Help Desk (WHD)

Forum How do I setup auto assign to the next level.

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How do I setup auto assign to the next level.

john.house over 9 years ago

How do I setup auto assign to the next level. Right now tickets come in unassigned and techs can pick them up. I would like to have the tickets auto assign to level 2 tech after a set time of not being assigned. Anyone know how to accomplish this?

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mcgeg over 9 years ago +1

Hmmm not sure if you can achieve this. You would need to use Action Rules and there is no NOT or OR operator for last updated in Web Help Desk. Pretty sure we have asked for that as a feature request as…

0 mcgeg over 9 years ago

Hmmm not sure if you can achieve this.
You would need to use Action Rules and there is no NOT or OR operator for last updated in Web Help Desk.
Pretty sure we have asked for that as a feature request as we would like to know which tickets have not been updated by anyone (not just techs or clients)
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