1 Reply Latest reply on Nov 6, 2014 8:29 AM by rprotsyk

    alert central - flowing those replies from users back thru AC to other systems?


      I would love to have my users be able to interact with alerts via emails.. that is way cool.     what a great feature.  and it works really well..

      but I need to be able to share those replies and decisions with my alert management systems .  is there any api to get those actions sent externally from AC?   rest api, even emails?  or odbc?

      why:   I need to be able to update the alert in our alert management system.   and also update any remedy tickets.

      how have other customers handled this?