I would love to have my users be able to interact with alerts via emails.. that is way cool. what a great feature. and it works really well..
but I need to be able to share those replies and decisions with my alert management systems . is there any api to get those actions sent externally from AC? rest api, even emails? or odbc?
why: I need to be able to update the alert in our alert management system. and also update any remedy tickets.
how have other customers handled this?
3rd party integration with Alert Central is not officially supported. A feature request is already created for this https://thwack.solarwinds.com/ideas/1965. There is possibility to query Alert Central database, but there is no public documentation available for the schema. You may find how to do that here Query databases Alert Manager .