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Forum Escalation notifications

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Escalation notifications

billypilgrim over 9 years ago

Maybe me being daft but I am trying to supress email notifications when calls are de-escalated - basically I DO want 2nd level techs to get an email notification when I escalate a call but I DON'T want the level 1 techs all to get an email notification when a call is de-escalated.

I have tried playing with the defaults & overrides in Ticket options, Tech Groups and also individual Techs but these keep on being generated. Please tell me I am being stupid & I can easily turn these off!

Thanks!

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