2 Replies Latest reply on Oct 8, 2014 9:46 AM by Tomas.Saghy

    Is there any way to disable the auto ack/auto close on the group escalation rules?




      For all the awesome I have encountered since using SWAC this is one of the few huge annoyances. I do not understand the reasoning behind auto acknowledging or closing the alert after it has exhausted its escalation options. Would it not make sense to leave it in a notified status until a person can manually close it? or at the very least leave this as an optional feature instead of the default behavior?



      Is there a way I can disable this in my instance of alert central?