2 Replies Latest reply on Sep 22, 2016 12:55 PM by cmejlbo

    Odd error with Action Rules

    pcbroch

      I'm seeing an odd error in the logs recently.  Web Help Desk is complaining about:

       

      Encountered error while testing Action Rule "Some action rule name" against Ticket xxxx:

      er.extensions.eof.ERXDatabaseContextDelegate$ObjectNotAvailableException: No com.macdesign.whd.TechGroup found with globalID: <TechGroup: [id: '1']>

       

      It enumerates every rule it goes through (all of them in my case), for every ticket coming in.

       

      This started (I think) after I deleted a Tech Group.  That tech group is not used in any action rule.