0 Replies Latest reply on Sep 18, 2014 5:41 AM by mp57

    How do I create a report of work time per tech per ticket

    mp57

      Hi,

       

      I am trying to create a report in WHD to show work time per tech per ticket.

      Currently we have a custom field setup for project codes - each ticket is assigned a relevant project code.

      We run a report of work time per project, per assigned tech - this reports incorrect data - based upon who is the assigned tech.

      So I guess what I need is tabular report of work time per tech, per tech, per project (per project can be a rolled up value - as the current reports do)

       

      Any help would be greatly appreciated!

       

      Thanks,

      Mike