0 Replies Latest reply on Sep 17, 2014 9:48 AM by mulder85gr

    Alert Capturing Logs/Evidence

    mulder85gr

      Hello,

       

      Does anyone here know if there is a way to find out if my alerts even make it to the AC appliance door? I need to troubleshoot why our AC does not capture the alerts although it is set up correctly from the AC and the Orion side, and I think it would be really helpful if there were logs telling you what happened to each alert. So for example something like :"Timestamp - Alert Blah Blah, arrived from Orion Server blah blah, and was captured and routed to group blah blah". That way I would know if the alerts even make it or not, and also have a logged history of captures/forwards. Also, in case alerts got dropped on the way due to network problems, the fact that there would be no logs for these alerts would be a good indication that there is an underlying network issue preventing the alerts from arriving to Alert Central at all. Could anyone point me in the right direction with this?

       

      Thanks,

       

      Alex