0 Replies Latest reply on Sep 17, 2014 9:48 AM by mulder85gr

    Alert Capturing Logs/Evidence




      Does anyone here know if there is a way to find out if my alerts even make it to the AC appliance door? I need to troubleshoot why our AC does not capture the alerts although it is set up correctly from the AC and the Orion side, and I think it would be really helpful if there were logs telling you what happened to each alert. So for example something like :"Timestamp - Alert Blah Blah, arrived from Orion Server blah blah, and was captured and routed to group blah blah". That way I would know if the alerts even make it or not, and also have a logged history of captures/forwards. Also, in case alerts got dropped on the way due to network problems, the fact that there would be no logs for these alerts would be a good indication that there is an underlying network issue preventing the alerts from arriving to Alert Central at all. Could anyone point me in the right direction with this?