3 Replies Latest reply on Sep 15, 2014 11:14 AM by conners

    With action rules, can we have incidents close when a problem ticket is closed?


      Let's say I opened a ticket on the printer jamming, and 10 people also report the issue via WHD. I mark the ticket I made as a problem, and link the 10 users tickets to the problem. Is there a way, when the jam clears for me to automatically close those tickets and send an email to the user when I close the source problem ticket?