3 Replies Latest reply on Sep 12, 2014 2:12 PM by dcalkins0924

    Additional Poller issues

    dcalkins0924

      Let me preface this question by saying that I am new to Solarwinds and the Thwack community.  I will be attending training next week so forgive me if this is a dumb question.

       

      I have NPM/NTA/NCM and UDT installed on my network.  I have the main polling engine and three additional pollers.  My issue I am having is that the main poller works with no issues.  My additional pollers poll and the node but I am not seeing any activity on the interfaces I have marked for monitoring.

       

      Ex.

       

      The node (router) is up and I see the interfaces but I am trying to see stats on the serial 0/0 interface and nothing is showing up.  When I move that router to the main polling engine, stats start to appear. 

       

      Example Poller Stats:

       

      Engine StatusStatus  Polling Engine Active
      Type of Polling EnginePrimary
      Polling Engine VersionSolarWinds Orion Core Services 2014.2
      Installer language selectionEnglish
      Operating system regional settingEnglish
      IP Address
      Last Database Sync19 seconds ago
      Polling Completion100
      Elements9648
      Network Node Elements1076
      Volume Elements24
      Interface Elements8548
      Polling Rate27% of its maximum rate.» Learn more
      Routing Polling Rate6% of its maximum rate.» Learn more
      Hardware Health Polling Rate32% of its maximum rate.» Learn more
      UnDP Polling Rate0% of its maximum rate.» Learn more
      Fibre Channel Polling Rate0% of its maximum rate.» Learn more
      Total Job Weight2012
      Polling Engine on
      Engine StatusStatus  Polling Engine Active
      Type of Polling EngineAdditional
      Polling Engine VersionSolarWinds Orion Core Services 2014.2
      Installer language selectionEnglish
      Operating system regional settingEnglish
      IP Address
      Last Database Sync19 seconds ago
      Polling Completion100
      Elements638
      Network Node Elements211
      Volume Elements0
      Interface Elements427
      Polling Rate0% of its maximum rate.» Learn more
      Total Job Weight59

       

      Any assistance is greatly appreciated.

       

      Thanks,

        • Re: Additional Poller issues
          robertcbrowning

          Hi,

          The Primary Polling Engine and the SQL are critical to keeping the complex working. Your pics show that the Primary and the Additional Polling Engine are both loaded with things to poll, are collecting metrics and are completing their cycle of polling within their allocated time. From theses pics everything seems to be OK. I wonder if the complex is working fine, but that you don't have the rights to see the metrics from other engines? Are you logged on as admin or are you logged on as another user who may have limitations applied to their account? If you can do a Settings > Manage Accounts > you will be able to see all of the accounts and you may find an "Account Limitation" that restricts that user to only see the metrics from the Primary Polling Engine.

          Regards,

          Robert

          • Re: Additional Poller issues
            HolyGuacamole

            Did you install the NPM specific additional poller components? That would be required to monitor interfaces from the additional polling engine