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java.lang.NullPointerException error when creating custom fields

When entering custom fields I often receive java.lang.NullPointerException errors especially if I choose to associate the field with request types. I can ignore the error and continue normally, but any changes I make to the system (or at least to custom fields) from that point forward only last until I logout. This occurs every time I attempt to associate the field with a request type. However, if I opt not to associate the field with a request type, it still occurs with about every third or forth field created.

Any advice on how to correct this error would be appreciated.

  • Can't offer much help except to say "me too".  I've noticed that behaviour as well.  When I was setting up a lot of custom fields, I created them and didn't associate types.  When I received the error, I would restart WHD and keep going from there.  Once all the fields were created, I would then begin associating them to all the request types and restart WHD when this failed too.

    I know that is a pain, but since then I haven't actually set up any new fields, so it usually only happens in batches.

    Hopefully someone here has a solution.

  • I'm receiving this error as well when creating a custom field and enter text into the Options section.

  • HotFix 2 is out on the customer portal.  This HotFix addresses the null pointer exception error when creating custom fields.