We have a change management process that we run through WHD. When a ticket/change is complete, the client is emailed a survey link that asks them to complete some post-implementation questions (in our case, the client is the person who requested and is completing the change -- a member of our IT staff). I then run metrics on some of the questions in the survey to see if our changes are completed successfully, on time, etc.... and the completion of this survey is mandatory for every change. However, I cannot find a way to see in WHD if a survey has been completed for a classification of tickets.
For example, the survey report section shows me the number of completed surveys for a time period, but not how many were offered. The ticket search does not have an advanced option to filter on survey complete or not. And the ticket display list does not have a column for survey complete.
The only way I've been able to check a survey for a specific ticket, is if I go into the ticket, and see the survey icon in the upper left of the ticket window. Where I am now in my reporting process will require me checking this for a few dozen tickets manually. Additionally, I see no way to resend a ticket survey and re-prompt the individual to complete it.
Does anyone see a way to complete this as I have described it? If not, I'll poke around with the database and I'm sure I can manually extract this list as needed, but it would be great for any of the items in paragraph two above to be added as feature requests.