10 Replies Latest reply on Apr 25, 2017 1:26 PM by hjarriell

    Unable to add Additional poller

    Petr Pribyl

      Hello

       

      I'm unable  to add poller to our orion system getting:  "An unsecured or incorrectly secured fault was recieved from the other party." error.

       

       

      I've already read and try:      SolarWinds Knowledge Base :: Additional Poller is Out of Sync with the Time Server

                                                   SolarWinds Knowledge Base :: Orion Website Error: An unsecured or incorrectly secured fault was received from the other …

       

      Main server is running Windows server 2008R2, NPM 11.0, (wanna be) additional poller running Windows Server 2012, poller installation bundle 20140814. Both of them are members of the same domain, time is definitely synced to domain, time diff is within tenths of sec, if any. Checked TZ and DST, all correct.

      folowing is appropriate part of CompatibilityPreInstaller.log:

       

       

      2014-08-20 09:33:44,653 [4] DEBUG SolarWinds.Orion.CompatibilityPreInstaller.WorkFlow.Workflow - set result:Fail

      2014-08-20 09:33:44,653 [1] DEBUG SolarWinds.Orion.CompatibilityPreInstaller.Forms.WaitForm - closing wait form, workFlow.IsBusy=False

      2014-08-20 09:33:44,653 [1] INFO  SolarWinds.Orion.CompatibilityPreInstaller.Forms.CredentialsPage - result of workflow:Fail

      2014-08-20 09:35:32,486 [1] TRACE SolarWinds.Orion.CompatibilityPreInstaller.Forms.CredentialsPage - Show invalid credentials: False

      2014-08-20 09:35:32,486 [5] DEBUG SolarWinds.Orion.CompatibilityPreInstaller.WorkFlow.Workflow - set property 'ServerName' to 'solaris.cz.avg.com'

      2014-08-20 09:35:32,486 [5] DEBUG SolarWinds.Orion.CompatibilityPreInstaller.WorkFlow.Workflow - set property 'UserName' to 'cz\petr.pribyl.ad'

      2014-08-20 09:35:32,486 [5] DEBUG SolarWinds.Orion.CompatibilityPreInstaller.WorkFlow.Workflow - set property 'Password'

      2014-08-20 09:35:32,486 [5] DEBUG SolarWinds.Orion.CompatibilityPreInstaller.WorkFlow.Workflow - FindInstalledProducts(False)

      2014-08-20 09:35:32,486 [5] DEBUG SolarWinds.Orion.CompatibilityPreInstaller.WorkFlow.Workflow - Workflow has been already initialized.

      2014-08-20 09:35:32,486 [5] DEBUG SolarWinds.Orion.CompatibilityPreInstaller.WorkFlow.Workflow - set message:

      2014-08-20 09:35:32,486 [5] DEBUG SolarWinds.Orion.CompatibilityPreInstaller.WorkFlow.Workflow - set result:Ok

      2014-08-20 09:35:32,486 [5] DEBUG SolarWinds.InformationService.Contract2.InfoServiceProxy - Creating channel factory for Information Service @ net.tcp://solaris.cz.avg.com:17777/SolarWinds/InformationService/v3/Orion/ssl

      2014-08-20 09:35:32,908 [5] ERROR SolarWinds.InformationService.Contract2.InfoServiceProxy - An error occured opening a connection to the orion communication service.System.ServiceModel.Security.MessageSecurityException: An unsecured or incorrectly secured fault was received from the other party. See the inner FaultException for the fault code and detail. ---> System.ServiceModel.FaultException: An error occurred when verifying security for the message.

         --- End of inner exception stack trace ---

       

       

      Server stack trace:

         at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityRequestChannel.ProcessReply(Message reply, SecurityProtocolCorrelationState correlationState, TimeSpan timeout)

         at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityRequestChannel.Request(Message message, TimeSpan timeout)

         at System.ServiceModel.Security.SecuritySessionSecurityTokenProvider.DoOperation(SecuritySessionOperation operation, EndpointAddress target, Uri via, SecurityToken currentToken, TimeSpan timeout)

         at System.ServiceModel.Security.SecuritySessionSecurityTokenProvider.GetTokenCore(TimeSpan timeout)

         at System.IdentityModel.Selectors.SecurityTokenProvider.GetToken(TimeSpan timeout)

         at System.ServiceModel.Security.SecuritySessionClientSettings`1.ClientSecuritySessionChannel.OnOpen(TimeSpan timeout)

         at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)

         at System.ServiceModel.Channels.ServiceChannel.OnOpen(TimeSpan timeout)

         at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)

         at System.ServiceModel.Channels.CommunicationObject.Open()

       

       

      Exception rethrown at [0]:

         at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)

         at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)

         at System.ServiceModel.ICommunicationObject.Open()

         at SolarWinds.InformationService.Contract2.InfoServiceProxy.Open()

       

       

      2014-08-20 09:35:32,908 [5] DEBUG SolarWinds.InformationService.Contract2.InfoServiceProxy - Creating channel factory for Information Service @ net.tcp://solaris.cz.avg.com:17777/SolarWinds/InformationService/Orion/ssl

      2014-08-20 09:35:33,267 [5] ERROR SolarWinds.InformationService.Contract2.InfoServiceProxy - An error occured opening a connection to the orion communication service.System.ServiceModel.Security.MessageSecurityException: An unsecured or incorrectly secured fault was received from the other party. See the inner FaultException for the fault code and detail. ---> System.ServiceModel.FaultException: An error occurred when verifying security for the message.

         --- End of inner exception stack trace ---

       

       

      Server stack trace:

         at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityRequestChannel.ProcessReply(Message reply, SecurityProtocolCorrelationState correlationState, TimeSpan timeout)

         at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityRequestChannel.Request(Message message, TimeSpan timeout)

         at System.ServiceModel.Security.SecuritySessionSecurityTokenProvider.DoOperation(SecuritySessionOperation operation, EndpointAddress target, Uri via, SecurityToken currentToken, TimeSpan timeout)

         at System.ServiceModel.Security.SecuritySessionSecurityTokenProvider.GetTokenCore(TimeSpan timeout)

         at System.IdentityModel.Selectors.SecurityTokenProvider.GetToken(TimeSpan timeout)

         at System.ServiceModel.Security.SecuritySessionClientSettings`1.ClientSecuritySessionChannel.OnOpen(TimeSpan timeout)

         at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)

         at System.ServiceModel.Channels.ServiceChannel.OnOpen(TimeSpan timeout)

         at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)

         at System.ServiceModel.Channels.CommunicationObject.Open()

       

       

      Exception rethrown at [0]:

         at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)

         at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)

         at System.ServiceModel.ICommunicationObject.Open()

         at SolarWinds.InformationService.Contract2.InfoServiceProxy.Open()

       

       

      2014-08-20 09:35:33,267 [5] WARN  SolarWinds.Orion.CompatibilityPreInstaller.WorkFlow.Workflow - System.ServiceModel.Security.MessageSecurityException: An unsecured or incorrectly secured fault was received from the other party. See the inner FaultException for the fault code and detail. ---> System.ServiceModel.FaultException: An error occurred when verifying security for the message.

         --- End of inner exception stack trace ---

       

       

      Server stack trace:

         at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityRequestChannel.ProcessReply(Message reply, SecurityProtocolCorrelationState correlationState, TimeSpan timeout)

         at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityRequestChannel.Request(Message message, TimeSpan timeout)

         at System.ServiceModel.Security.SecuritySessionSecurityTokenProvider.DoOperation(SecuritySessionOperation operation, EndpointAddress target, Uri via, SecurityToken currentToken, TimeSpan timeout)

         at System.ServiceModel.Security.SecuritySessionSecurityTokenProvider.GetTokenCore(TimeSpan timeout)

         at System.IdentityModel.Selectors.SecurityTokenProvider.GetToken(TimeSpan timeout)

         at System.ServiceModel.Security.SecuritySessionClientSettings`1.ClientSecuritySessionChannel.OnOpen(TimeSpan timeout)

         at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)

         at System.ServiceModel.Channels.ServiceChannel.OnOpen(TimeSpan timeout)

         at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)

         at System.ServiceModel.Channels.CommunicationObject.Open()

       

       

      Exception rethrown at [0]:

         at SolarWinds.Orion.CompatibilityPreInstaller.Model.SwisModuleInfoProvider.SolarWinds.Orion.CompatibilityPreInstaller.Model.IModuleInfoProvider.GetModules()

         at SolarWinds.Orion.CompatibilityPreInstaller.WorkFlow.Workflow.TryGetMainModuleInfos(Boolean firstRun)

         at SolarWinds.Orion.CompatibilityPreInstaller.WorkFlow.Workflow.FindInstalledProducts(Boolean firstRun)

      2014-08-20 09:35:33,267 [5] DEBUG SolarWinds.Orion.CompatibilityPreInstaller.WorkFlow.Workflow - set message:Can't receive data from SolarWinds Information Service

      An unsecured or incorrectly secured fault was received from the other party. See the inner FaultException for the fault code and detail.

      An error occurred when verifying security for the message.