8 Replies Latest reply on Aug 21, 2014 4:35 PM by jackburace

    Refresh keeps going disabled

    acheeseman

      The refresh i have it set to 5 mins but it constantly goes to disabled, how come?

       

      Version 12.1.0

        • Re: Refresh keeps going disabled
          mharvey

          From what I can tell, the refresh interval is only going to last for the active session.  Once you logout or close the session and re-open it will default back to disabled.  I don't see anyplace where you can set the interval as a default when the session starts.

            • Re: Refresh keeps going disabled
              acheeseman

              I am leaving the page open and it stays at 5 mins for a while then it goes to disabled

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                • Re: Refresh keeps going disabled
                  mharvey

                  Definitely odd.  I haven't seen or experienced that behavior.  For me it stays until I either close the session or log out.  What browser are you using?

                    • Re: Refresh keeps going disabled
                      acheeseman

                      chrome

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                        • Re: Refresh keeps going disabled
                          mharvey

                          very interesting, I've had no issues in Chrome.  I'd recommend opening a support case with SolarWinds.

                            • Re: Refresh keeps going disabled
                              patricks

                              Had this same issue, here's what solarwinds support said:

                               

                              "Hi Patrick,

                              I left a voice mail on what is the best time that I can contact you.

                              In any case, would it be possible to have the two techs use Chrome instead? I have consulted this with the Dev Team and confirmed that WHD works best in Chrome.

                              Please advise.

                              Thanks, "

                               

                              Techs didn't want to use Chrome, and couldn't update their version of IE, so solar winds closed the ticket.

                      • Re: Refresh keeps going disabled
                        acheeseman

                        Chrome is a better choice and not upgrading IE is a recipe for disaster own its own. So I can understand their recommendations

                         

                        I spoke with Solarwinds and we are trying the latest hotfix as soon as we can figure out how to get write access to the Virtual Appliance

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                      • Re: Refresh keeps going disabled
                        jackburace

                        Yeah I have this problem too. Using Chrome.