6 Replies Latest reply on Sep 12, 2014 7:57 AM by twgraham

    What triggers a 1st response int WHD

    twgraham

      I understand that the clock starts at the time the ticket is opened. I want to know what constitutes a 1st response. To me the logical trigger is sending the customer some type of reply. I wondering if all to have to do is "hit save". That would not make sense.