1 Reply Latest reply on Sep 1, 2014 12:14 PM by Tomas.Saghy

    alert central sent to wrong group

    sdrago

      So, I'm not sure what happened but over the weekend alert central decided to send to a completely different group than it normally would. When I got in I looked at the alert and told it to test it and it said it was going to the right group.

      Now the group it was supposed to go to was our "Datacenter" team which is just the techs and comes from SAM, instead it sent to the "DatacenterDown" group which includes all the management and execs and only handles NPM alerts in case our routers, APAs and the like are down. Needless to say they were not pleased.

      Now how it momentarily went to the other group I don't know but in case it was a parsing error I changed the "DatacenterDown" group to be named "AllDatacenterDown" in hopes that alleviates the problem.

       

      Has anyone else had this problem before or anything like it? does anyone have any solutions?

        • Re: alert central sent to wrong group
          Tomas.Saghy

          You mentioned SAM and NPM, so I guess that you are using Orion alert source.

           

          How assignment to groups works (for Orion alert sources):

          • The route to group rules are evaluated in the order in which they are defined (=the rule on to top has the highest priority)
          • When match is found, the the assignment is done and the evaluation finishes
          • when no match is found by any rule, the default action is used (the "By default ..., unless" row is applied)

           

          For email alert sources first the matching rules are evaluated to match emails to email alert sources - in the order in which they are defined (=the first email alert source in the list has the highest priority). After matching to email alert source is found then the route to group rules are applied in the same way as for the Orion alert sources.

           

          If this information doesn't help, then please attach a screenshot containing all the properties from the "Original Orion Alert" tab and a screenshot containing the route to group rules (you can also send me the screenshots in a private message).