6 Replies Latest reply on Aug 11, 2014 3:41 PM by kevinbowman1027

    Freeware License Exceeded

    kevinbowman1027

      Hello all,

       

      I am in the process of migrating my CatTools instance from one server to another. Following the advice in a separate thread, I had Kiwi support re-issue a license key so I could do a full install of version 3.4.0 ( I know, old). The install and device migration went well. However, when attempting to backup configs I get an error that states my device limit has been exceed "20". I called phone support, who were supposed to generate a like for like license, but it seems this was done incorrectly, and I now have 1 half-working version of CatTools. Does anyone have experience with this error? What's the best process for resolving it?