3 Replies Latest reply on Aug 4, 2016 10:16 AM by cskeller07

    Email error


      I have WHD setup up and the email is working as it should (both in and out have green lights and I receive emails from WHD when tickets come in and get updated).  However I am getting an error (see below) and can't seem to find a solution.  We are using Office 365 for our email.


      An error last occurred at 8/6/14 11:46 pm while attempting to retrieve e-mail from web.helpdesk@chca-oh.org:


      Unable to establish connection within 999 seconds.

      javax.mail.MessagingException: Unable to establish connection within 999 seconds.
        at com.macsdesign.whd.util.EmailUtils.mailStoreForEmailAccount(EmailUtils.java:554)
        at com.macsdesign.whd.daemon.WHDEmailTicketDaemon$WHDEmailAccountReader.checkInbox(WHDEmailTicketDaemon.java:677)
        at com.macsdesign.whd.daemon.WHDEmailTicketDaemon.retrieveNewTickets(WHDEmailTicketDaemon.java:293)
        at com.macsdesign.whd.daemon.WHDEmailTicketDaemon.startDaemonTask(WHDEmailTicketDaemon.java:254)
        at com.macsdesign.whd.daemon.DaemonTask$1.executeWithEditingContext(DaemonTask.java:89)
        at com.macsdesign.util.TemporaryEditingContext.executeWithDedicatedOSC(TemporaryEditingContext.java:58)
        at com.macsdesign.whd.daemon.DaemonTask.runWithSeparateOSC(DaemonTask.java:86)
        at com.macsdesign.whd.daemon.DaemonTask.run(DaemonTask.java:59)
        at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
        at java.util.concurrent.FutureTask$Sync.innerRunAndReset(Unknown Source)
        at java.util.concurrent.FutureTask.runAndRe...


      Please check the e-mail account settings and the mail server for any problems. E-Mail will be checked again in 5 minutes, or when e-mail settings are updated to make a successful connection with your mailbox. Settings for this e-mail account are at Setup > E-Mail > Incoming Mail Accounts.