6 Replies Latest reply on Aug 7, 2014 6:59 AM by makauro

    CatTools Connect problem with HP2920

    makauro


      I have downloaded CatTool trial and want to connect to a HP2920 using SSH. After adding the device, i added a simple Report.Port info table Activity.

      Now when i execute the Activity with capture mode enabled, i get an error "Did not receive command prompt after connecting via SSH".

      If i connect to the Switch using putty, i get a "Press any Key to continue" after the log-in.  So i assume that CatTool gets stuck there.

      How can i either tell CatTool to send a key at that stage or disable that on the switch ?

        • Re: CatTools Connect problem with HP2920
          rgnanda

          Hi,

           

          Can you try using the variations for pre-login key settings with teh below help?

          SolarWinds CatTools

           

          Nanda

            • Re: CatTools Connect problem with HP2920
              makauro

              Thank you for the tip. I tried Post-Login Keystroke and when that did not work, i also entered Post-Login Message.

              However, it still does not work ;-(

               

              I get:

              Login to RED2 failed

              Did not receive command prompt after connecting via SSH

              Waiting for command prompt

              Login HP.Switch.Others: RED2

               

              Using putty, i press SPACE after the login and then get command prompt: red-switch#

               

              Any Idea what i could try ?


                • Re: CatTools Connect problem with HP2920
                  rgnanda

                  Hi,

                   

                  Can you get me the debug log of this device?. Follow the below steps,

                   

                  1.Enable the capture mode under file menu.

                  2.Run the activity.

                  3.Find the debug log under Debug  folder in the name like 'DebugLog-X-XXXXXX_X'(XXXXXXXXXX-Your device Name)

                   

                  Nanda

                    • Re: CatTools Connect problem with HP2920
                      makauro


                      Hi Nanda,

                       

                      I get following output:

                       

                       

                      <NEWSESSION CatTools 3.10.0 07.08.2014 11:52:19>

                       

                      <PROTOCOL=SSH2>

                       

                      <DEVICE TYPE=HP.Switch.Others>

                       

                      <ACTIVITY TYPE=Report.Port info table>

                       

                      <ACTIVITY SCRIPT=C:\Program Files (x86)\CatTools3\Scripts\Client.Report.Port info table.txt>

                       

                      <USERS NAME FOR DEVICE=RED2>

                       

                      <C OK 11:52:21>

                       

                      <R-11:52:21>We'd like to keep you up to date about:[10] * Software feature updates[10] * New product announcements[10] * Special events[10]Please register your products now at: www.hp.com/networking/register[10][10][10]

                       

                      <R-11:52:21>HP J9726A 2920-24G Switch[13][13][10]Software revision WB.15.11.0003[13][13][10][13][13][10]Copyright (C) 1991-2012 Hewlett-Packard Development Company, L.P.[13][10][13][10] RESTRICTED RIGHTS LEGEND[13][10] Confidential computer software. Valid license from HP required for possession,[13][10] use or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer[13][10] Software, Computer Software Documentation, and Technical Data for Commercial[13][10] Items are licensed to the U.S. Government under vendor's standard commercial[13][10] license.[13][10] HEWLETT-PACKARD DEVELOPMENT COMPANY, L.P. [13][10] 20555 State Highway 249, Houston, TX 77070[13][10][13][10][27][1;15r[27][1;1H

                       

                      <R-11:52:21>[27][24;1HPress any key to continue[27][15;1H[27][?25h[27][24;27H

                       

                      ================================================================================

                       

                      WFMDRetVal=1 Waiting for: ">"

                       

                      WFMDRetVal=2 Waiting for: "]"

                       

                      WFMDRetVal=3 Waiting for: "login as:"

                       

                      WFMDRetVal=4 Waiting for: "Password"

                       

                      WFMDBuffer="we'd like to keep you up to date about:[10] * software feature updates[10] * new product announcements[10] * special events[10]please register your products now at: www.hp.com/networking/register[10][10][10]hp j9726a 2920-24g switch[13][13][10]software revision wb.15.11.0003[13][13][10][13][13][10]copyright (c) 1991-2012 hewlett-packard development company, l.p.[13][10][13][10] restricted rights legend[13][10] confidential computer software. valid license from hp required for possession,[13][10] use or copying. consistent with far 12.211 and 12.212, commercial computer[13][10] software, computer software documentation, and technical data for commercial[13][10] items are licensed to the u.s. government under vendor's standard commercial[13][10] license.[13][10] hewlett-packard development company, l.p. [13][10] 20555 state highway 249, houston, tx 77070[13][10][13][10][27][1;15r[27][1;1h[27][24;1hpress any key to continue[27][15;1h[27][?25h[27][24;27h"

                       

                      ================================================================================

                       

                        • Re: CatTools Connect problem with HP2920
                          rgnanda

                          Hi,

                           

                          Please do the below,

                           

                          1.Configure the pre-login key stroke as space

                          2.Prelogin text as 'Press any key to continue'

                           

                          And Try.

                           

                          Nanda

                            • Re: CatTools Connect problem with HP2920
                              makauro

                              Hi Nanda,


                              Thank you for this. I did now use pre-login instead of post-login like you suggestet above. After i also changed the standard prompt to '#', the login actually worked.

                              However, now i have messages like "Waiting for an echo of screen-lenth disable command" or "Waiting for an echo of system-view command" and also failure to entering enable mode. (Now set command for enabled mode to "configure" and now have to figure out what expected prompt would be like.

                              I assume the current command set for HP.Switches.Others does not match too well with 2920 model.