3 Replies Latest reply on Aug 6, 2014 8:04 AM by fcaron

    NDS Device fails to respond to command

    cubelist

      Hi,

       

      I'm eval-ing NDS Tool & NCM and I'm struggling to get the report to send to Cisco.

       

      I have full CCO credentials and the report appears to start working - but never gets past this point:

       

      NDSTool ProgressBar.png

       

      Having checked the NDSTool logfile - I'm seeing the following:

       

      2014-08-05 15:13:49,756 [15] DEBUG SolarWinds.InformationService.Contract2.InfoServiceProxy - Creating channel factory for Information Service @ net.tcp://127.0.0.1:17777/SolarWinds/InformationService/Orion/ssl

      2014-08-05 15:13:50,240 [15] DEBUG SolarWinds.NCM.DataCollector.Devices.DeviceManager - totalComplete=0 WHERE CLAUSE=(T.TransferID ='{780fa993-91b3-4a9b-a033-ab213382d9a0}:CDSUser:Running' OR T.TransferID ='{780fa993-91b3-4a9b-a033-ab213382d9a0}:CDSUser:Running:rejected')

      2014-08-05 15:13:52,240 [15] DEBUG SolarWinds.NCM.DataCollector.Devices.DeviceManager - totalComplete=0 WHERE CLAUSE=(T.TransferID ='{780fa993-91b3-4a9b-a033-ab213382d9a0}:CDSUser:Running' OR T.TransferID ='{780fa993-91b3-4a9b-a033-ab213382d9a0}:CDSUser:Running:rejected')

      2014-08-05 15:13:54,240 [15] DEBUG SolarWinds.NCM.DataCollector.Devices.DeviceManager - totalComplete=0 WHERE CLAUSE=(T.TransferID ='{780fa993-91b3-4a9b-a033-ab213382d9a0}:CDSUser:Running' OR T.TransferID ='{780fa993-91b3-4a9b-a033-ab213382d9a0}:CDSUser:Running:rejected')

      2014-08-05 15:13:56,240 [15] DEBUG SolarWinds.NCM.DataCollector.Devices.DeviceManager - totalComplete=0 WHERE CLAUSE=(T.TransferID ='{780fa993-91b3-4a9b-a033-ab213382d9a0}:CDSUser:Running' OR T.TransferID ='{780fa993-91b3-4a9b-a033-ab213382d9a0}:CDSUser:Running:rejected')

      2014-08-05 15:13:58,240 [15] DEBUG SolarWinds.NCM.DataCollector.Devices.DeviceManager - totalComplete=0 WHERE CLAUSE=(T.TransferID ='{780fa993-91b3-4a9b-a033-ab213382d9a0}:CDSUser:Running' OR T.TransferID ='{780fa993-91b3-4a9b-a033-ab213382d9a0}:CDSUser:Running:rejected')

      2014-08-05 15:14:00,240 [15] DEBUG SolarWinds.NCM.DataCollector.Devices.DeviceManager - totalComplete=0 WHERE CLAUSE=(T.TransferID ='{780fa993-91b3-4a9b-a033-ab213382d9a0}:CDSUser:Running' OR T.TransferID ='{780fa993-91b3-4a9b-a033-ab213382d9a0}:CDSUser:Running:rejected')

      2014-08-05 15:14:02,256 [15] DEBUG SolarWinds.NCM.DataCollector.Devices.DeviceManager - totalComplete=0 WHERE CLAUSE=(T.TransferID ='{780fa993-91b3-4a9b-a033-ab213382d9a0}:CDSUser:Running' OR T.TransferID ='{780fa993-91b3-4a9b-a033-ab213382d9a0}:CDSUser:Running:rejected')

      2014-08-05 15:14:04,272 [15] DEBUG SolarWinds.NCM.DataCollector.Devices.DeviceManager - totalComplete=0 WHERE CLAUSE=(T.TransferID ='{780fa993-91b3-4a9b-a033-ab213382d9a0}:CDSUser:Running' OR T.TransferID ='{780fa993-91b3-4a9b-a033-ab213382d9a0}:CDSUser:Running:rejected')

      2014-08-05 15:14:06,272 [15] DEBUG SolarWinds.NCM.DataCollector.Devices.DeviceManager - totalComplete=0 WHERE CLAUSE=(T.TransferID ='{780fa993-91b3-4a9b-a033-ab213382d9a0}:CDSUser:Running' OR T.TransferID ='{780fa993-91b3-4a9b-a033-ab213382d9a0}:CDSUser:Running:rejected')

      2014-08-05 15:14:08,287 [15] DEBUG SolarWinds.NCM.DataCollector.Devices.DeviceManager - totalComplete=0 WHERE CLAUSE=(T.TransferID ='{780fa993-91b3-4a9b-a033-ab213382d9a0}:CDSUser:Running' OR T.TransferID ='{780fa993-91b3-4a9b-a033-ab213382d9a0}:CDSUser:Running:rejected')

      2014-08-05 15:14:10,303 [15] ERROR SolarWinds.NCM.DataCollector.Jobs.ConfigDownloadJob - Device failed to respond to command, re-issuing the same command.

      2014-08-05 15:14:10,303 [11] DEBUG SolarWinds.InformationService.Contract2.InfoServiceProxy - Creating channel factory for Information Service @ net.tcp://127.0.0.1:17777/SolarWinds/InformationService/Orion/ssl

      2014-08-05 15:14:10,912 [11] DEBUG SolarWinds.NCM.DataCollector.Devices.DeviceManager - Now wait for device to respond.

      2014-08-05 15:14:10,912 [11] DEBUG SolarWinds.InformationService.Contract2.InfoServiceProxy - Creating channel factory for Information Service @ net.tcp://127.0.0.1:17777/SolarWinds/InformationService/Orion/ssl

       

       

      ...however I have successfully inventoried 3 devices within NCM prior to running NDS Tool - meaning the credentials and syntax of the config-capture must be correct.

       

      Can anyone help or offer advice?

       

      NCM version is 7.3.

      NDSTool version is 2.0.0

       

      Thanks in advance

       

      Darren