11 Replies Latest reply on Aug 26, 2014 9:11 AM by benfishin

    FTP Voyager Synchronization Fails

    benfishin

      Using Ver. 16.1.0.0, manual Synchronization works fine, but when scheduled using Schedule Management Console Synchronization fails, here are the logs.

       

      Thanks,

       

      B

       

      This when it fails

       

      [03] Fri 01Aug14 14:29:01 - Server supports resume.

      [05] Fri 01Aug14 14:29:01 - OPTS UTF8 ON

      [06] Fri 01Aug14 14:29:01 - 200 UTF8 set to on

      [05] Fri 01Aug14 14:29:01 - OPTS MLST Type;Size;Modify;UNIX.mode;UNIX.owner;UNIX.group;

      [06] Fri 01Aug14 14:29:01 - 200 OPTS MLST type;size;modify;UNIX.mode;UNIX.owner;UNIX.group;

      [05] Fri 01Aug14 14:29:01 - PWD

      [06] Fri 01Aug14 14:29:01 - 257 "/" is the current directory

      [13] Fri 01Aug14 14:29:01 - (Action: Synchronize /WfmtJnNw to U:\SatJazNet) - Synchronizing local folder "V:\Import\JazzNetwork" with remote folder "/WfmtJnNw"

      [05] Fri 01Aug14 14:29:01 - MLST /WfmtJnNw

      [06] Fri 01Aug14 14:29:01 - 250-Start of list for /WfmtJnNw

      [06] Fri 01Aug14 14:29:01 - 250-modify=20140801121926;type=dir;UNIX.group=0;UNIX.mode=0755;UNIX.owner=108; /WfmtJnNw

      [06] Fri 01Aug14 14:29:01 - 250 End of list

      [13] Fri 01Aug14 14:29:01 - (Action: Synchronize /WfmtJnNw to U:\SatJazNet) - Action failed (Last Error Message: Unable to synchronize folders: Could not retrieve additional information about the remote path.  Please make sure the path exists and the logged in user has permissions within the folder.).

      [12] Fri 01Aug14 14:29:01 - (Task: Synchronize /WfmtJnNw to U:\SatJazNet) - Execution failed (Last Error Message: Unable to synchronize folders: Could not retrieve additional information about the remote path.  Please make sure the path exists and the logged in user has permissions within the folder.).

      [05] Fri 01Aug14 14:29:03 - QUIT

      [04] Fri 01Aug14 14:29:03 - The server has unexpectedly closed the connection.

       

       

      This when successful:

       

       

      STATUS>    Server supports resume.

      COMMAND>    OPTS UTF8 ON

          200 UTF8 set to on

      COMMAND>    OPTS MLST Type;Size;Modify;UNIX.mode;UNIX.owner;UNIX.group;

          200 OPTS MLST type;size;modify;UNIX.mode;UNIX.owner;UNIX.group;

      COMMAND>    PWD

          257 "/" is the current directory

      STATUS>    Receiving: /WfmtJnNw/31351.wav -> \\Prodone\D\Import\JazzNetwork\31351.wav

      COMMAND>    TYPE I

          200 Type set to I

      COMMAND>    PASV

          227 Entering Passive Mode (107,20,242,177,247,177).

      STATUS>    Opening passive mode data connection to 107.20.242.177, port 63409.

      COMMAND>    RETR /WfmtJnNw/31351.wav

          150 Opening BINARY mode data connection for /WfmtJnNw/31351.wav (30980476 bytes)

          226 Transfer complete

      STATUS>    Transferred 11,539,170 bytes. 3,205.89 KB/sec.

      COMMAND>    XCRC "/WfmtJnNw/31350.wav"

          500 XCRC not understood

      ERROR>    XCRC command failed. The command may not be supported by this server.

      STATUS>    XCRC command checking has been disabled for future transfers using this session.

      STATUS>    Received 11,539,170 bytes.

      STATUS>    Transfer time: 00:00:03.515.

      STATUS>    Receiving: /WfmtJnNw/31352.wav -> \\Prodone\D\Import\JazzNetwork\31352.wav

      COMMAND>    PASV

          227 Entering Passive Mode (107,20,242,177,250,204).

      STATUS>    Opening passive mode data connection to 107.20.242.177, port 64204.

      COMMAND>    RETR /WfmtJnNw/31352.wav

          150 Opening BINARY mode data connection for /WfmtJnNw/31352.wav (3816256 bytes)

          226 Transfer complete

      STATUS>    Transferred 3,816,256 bytes. 3,137.05 KB/sec.

      STATUS>    Received 3,816,256 bytes.

      STATUS>    Transfer time: 00:00:01.188.

      STATUS>    Receiving: /WfmtJnNw/31353.wav -> \\Prodone\D\Import\JazzNetwork\31353.wav

      COMMAND>    PASV

          227 Entering Passive Mode (107,20,242,177,231,42).

      STATUS>    Opening passive mode data connection to 107.20.242.177, port 59178.

      COMMAND>    RETR /WfmtJnNw/31353.wav

          150 Opening BINARY mode data connection for /WfmtJnNw/31353.wav (64249380 bytes)

          226 Transfer complete

      STATUS>    Transferred 30,980,476 bytes. 3,190.04 KB/sec.

      COMMAND>    XCRC "/WfmtJnNw/31351.wav"

          500 XCRC not understood

      ERROR>    XCRC command failed. The command may not be supported by this server.

      STATUS>    XCRC command checking has been disabled for future transfers using this session.

      STATUS>    Received 30,980,476 bytes.

      STATUS>    Transfer time: 00:00:09.484.

      COMMAND>    QUIT

          221 Goodbye.

          226 Transfer complete

      STATUS>    Transferred 64,249,380 bytes. 3,366.07 KB/sec.

      STATUS>    Received 64,249,380 bytes.

      STATUS>    Transfer time: 00:00:18.640.

      COMMAND>    QUIT

          221 Goodbye.

        • Re: FTP Voyager Synchronization Fails
          bshopp

          When running as a schedule, are you using a different account potentially?

            • Re: FTP Voyager Synchronization Fails
              benfishin

              Thanks,

               

              I don't see how, I only have one account setup in FTP Voyager, and that's the one referenced in Scheduler.

               

              B

              • Re: FTP Voyager Synchronization Fails
                dbladorn

                It appears that the successful sync is downloading the files from the server and putting them into the local folder. 

                 

                The unsuccessful log appears to be performing a "Synchronize Remote Folders" action which attempts to upload the local files to the server.  Therefore, try to configure a "Synchronize Local Folders" action instead that will mimic the successful work flow described above.

                  • Re: FTP Voyager Synchronization Fails
                    benfishin

                    I think I did not include enough line, here is the log section again, it does say "Synchronize Local Folder". I tried both ways and both failed, however I changed to a "Back Up" and that that works in Scheduler just fine. The failed log:

                     

                     

                    Fri 01Aug14 14:22:35 - Login successful.

                    [05] Fri 01Aug14 14:22:35 - SYST

                    [06] Fri 01Aug14 14:22:35 - 215 UNIX Type: L8

                    [05] Fri 01Aug14 14:22:35 - FEAT

                    [06] Fri 01Aug14 14:22:35 - 211-Features:

                    [06] Fri 01Aug14 14:22:35 -  LANG en-US.UTF-8*;en-US

                    [06] Fri 01Aug14 14:22:35 -  MDTM

                    [06] Fri 01Aug14 14:22:35 -  MFMT

                    [06] Fri 01Aug14 14:22:35 -  TVFS

                    [06] Fri 01Aug14 14:22:35 -  UTF8

                    [06] Fri 01Aug14 14:22:35 -  MFF modify;UNIX.group;UNIX.mode;

                    [06] Fri 01Aug14 14:22:35 -  MLST modify*;perm*;size*;type*;unique*;UNIX.group*;UNIX.mode*;UNIX.owner*;

                    [06] Fri 01Aug14 14:22:35 -  REST STREAM

                    [06] Fri 01Aug14 14:22:35 -  SIZE

                    [06] Fri 01Aug14 14:22:35 - 211 End

                    [03] Fri 01Aug14 14:22:35 - Server supports resume.

                    [05] Fri 01Aug14 14:22:35 - OPTS UTF8 ON

                    [06] Fri 01Aug14 14:22:35 - 200 UTF8 set to on

                    [05] Fri 01Aug14 14:22:35 - OPTS MLST Type;Size;Modify;UNIX.mode;UNIX.owner;UNIX.group;

                    [06] Fri 01Aug14 14:22:35 - 200 OPTS MLST type;size;modify;UNIX.mode;UNIX.owner;UNIX.group;

                    [05] Fri 01Aug14 14:22:35 - PWD

                    [06] Fri 01Aug14 14:22:35 - 257 "/" is the current directory

                    [13] Fri 01Aug14 14:22:35 - (Action: Synchronize /WfmtJnNw to U:\SatJazNet) - Synchronizing local folder "U:\SatJazNet" with remote folder "/WfmtJnNw"

                    [05] Fri 01Aug14 14:22:35 - MLST /WfmtJnNw

                    [06] Fri 01Aug14 14:22:35 - 250-Start of list for /WfmtJnNw

                    [06] Fri 01Aug14 14:22:35 - 250-modify=20140801121926;type=dir;UNIX.group=0;UNIX.mode=0755;UNIX.owner=108; /WfmtJnNw

                    [06] Fri 01Aug14 14:22:35 - 250 End of list

                    [13] Fri 01Aug14 14:22:35 - (Action: Synchronize /WfmtJnNw to U:\SatJazNet) - Action failed (Last Error Message: Unable to synchronize folders: Could not retrieve additional information about the remote path.  Please make sure the path exists and the logged in user has permissions within the folder.).

                    [12] Fri 01Aug14 14:22:35 - (Task: Synchronize /WfmtJnNw to U:\SatJazNet) - Execution failed (Last Error Message: Unable to synchronize folders: Could not retrieve additional information about the remote path.  Please make sure the path exists and the logged in user has permissions within the folder.).

                    [12] Fri 01Aug14 14:22:35 - (Task: Synchronize /WfmtJnNw to U:\SatJazNet) - Next scheduled execution on Saturday, August 02, 2014 14:22:31

                    [05] Fri 01Aug14 14:22:38 - QUIT

                    [06] Fri 01Aug14 14:22:38 - 221 Goodbye.

                    [12]

                      • Re: FTP Voyager Synchronization Fails
                        benfishin

                        I see these differences in commands, Scheduler keeps using MLST, in Manual Sync. the command changes to MLSD. quick research suggests the 2nd MLST command in the Scheduler is incorrect, MLSD is used in Manual Synchronize, and it that's when it works. Please compare.

                         

                        Manual Sync:

                        STATUS>    Server supports resume.

                        COMMAND>    OPTS UTF8 ON

                            200 UTF8 set to on

                        COMMAND>    OPTS MLST Type;Size;Modify;UNIX.mode;UNIX.owner;UNIX.group;

                            200 OPTS MLST type;size;modify;UNIX.mode;UNIX.owner;UNIX.group;

                        COMMAND>    PWD

                            257 "/" is the current directory

                        COMMAND>    CWD /WfmtJnNw

                            250 CWD command successful

                        COMMAND>    PASV

                            227 Entering Passive Mode (107,20,242,177,200,242).

                        STATUS>    Opening passive mode data connection to 107.20.242.177, port 51442.

                        COMMAND>    MLSD

                            150 Opening ASCII mode data connection for MLSD

                            226 Transfer complete

                        STATUS>    Transferred 31,848 bytes. 117.36 KB/sec.

                         

                        Scheduler Sync.:

                        [03] Thu 31Jul14 15:43:55 - Server supports resume.

                        [05] Thu 31Jul14 15:43:55 - OPTS UTF8 ON

                        [06] Thu 31Jul14 15:43:55 - 200 UTF8 set to on

                        [05] Thu 31Jul14 15:43:55 - OPTS MLST Type;Size;Modify;UNIX.mode;UNIX.owner;UNIX.group;

                        [06] Thu 31Jul14 15:43:55 - 200 OPTS MLST type;size;modify;UNIX.mode;UNIX.owner;UNIX.group;

                        [05] Thu 31Jul14 15:43:55 - PWD

                        [06] Thu 31Jul14 15:43:55 - 257 "/" is the current directory

                        [13] Thu 31Jul14 15:43:55 - (Action: Synchronize /WfmtJnNw to U:\SatJazNet) - Synchronizing local folder "U:\SatJazNet" with remote folder "/WfmtJnNw"

                        [05] Thu 31Jul14 15:43:55 - MLST /WfmtJnNw

                        [06] Thu 31Jul14 15:43:55 - 250-Start of list for /WfmtJnNw

                        [06] Thu 31Jul14 15:43:55 - 250-modify=20140731144622;type=dir;UNIX.group=0;UNIX.mode=0755;UNIX.owner=108; /WfmtJnNw

                        [06] Thu 31Jul14 15:43:55 - 250 End of list

                        [13] Thu 31Jul14 15:43:55 - (Action: Synchronize /WfmtJnNw to U:\SatJazNet) - Action failed (Last Error Message: Unable to synchronize folders: Could not retrieve additional information about the remote path.  Please make sure the path exists and the logged in user has permissions within the folder.).

                        [12] Thu 31Jul14 15:43:55 - (Task: Synchronize /WfmtJnNw to U:\SatJazNet) - Execution failed (Last Error Message: Unable to synchronize folders: Could not retrieve additional information about the remote path.  Please make sure the path exists and the logged in user has permissions within the folder.).

                        [05] Thu 31Jul14 15:43:57 - QUIT

                        [06] Thu 31Jul14 15:43:57 - 221 Goodbye.

                  • Re: FTP Voyager Synchronization Fails
                    bshopp

                    Could you tell us the server software your connecting to?


                    We’ll also need a copy of your Scheduler site profiles and your Scheduler settings,  These should be located in: C:\ProgramData\RhinoSoft\FTP Voyager, although this location can change depending on what operation system you're running, however this is the most common.