We use PM to manage many customers WSUS servers from a single PAS and typically an automation role server somewhere in each customers network. I'm recently testing the agent based system as it appears to get around quite a few of our issues relating to NAT between some of our customers and ourselves. In doing so, I have some basic questions that I can not seem to find the answer to.
1. When deploying agents, what determines which server they report to? In other words, if I have a customer with an automation server deployed. I configure the routing rules in my PM Mgmt group to use the automation role at the customer location when attempting to contact their WSUS server or domain. I then deploy the PM agents to the customers systems. They start to report back in, however the "Connected Server" field is not consistent. Some agents report in showing connected server as being my PAS, and some report in showing the connected server as the local automation role server on the customers subnet. What determines this?
2. The next question is, how does the communication work when doing common tasks with agent based systems. In other words, if I have an automation role on a customer subnet, and I open a computer explorer window from my PAS in our subnet, does the communication go directly from the PAS to that agent or does it use the automation role as a proxy? If the agents are supposed to help get around the issues with NAT, then how does my request reach the agent if the communication is initiated from the PAS?
3. If I create a package to deploy using WSUS, or install automatically using the Wizard, does that package have any specifics related to the domain that the WSUS system is on that would prevent me from using that same package to deploy across other customers with different domains/WSUS systems?
4. When running a scheduled inventory on the computers using the agents, like I do with an agentless customer who's domain is configured in our PAS, the inventories do not seem to gather any information. If I manually select the computers in the agents view, and then select to inventory them, they inventory properly. Are there any specific instructions on how to setup scheduled inventory scanning for computers using agents?
Please refer me to any sections in the Admin guide that covered this and I just completely missed. I thought I read through it, but it didn't appear to have any detailed information that I was looking for.
After posting this figures I would find some additional information. I just found the policy editor that can be used for controlling different aspects of the agents. I'm going to start working with that and see how many questions this answers for me.