1 Reply Latest reply on Jul 26, 2014 8:39 AM by conners

    HEEEEEEELP!  Can asset reservations be made by a tech within a ticket?

    jmaier

      Total noob here, so please take my ignorance with a grain of salt.  I don't want clients to see all the assets available, but I'd like the tech to be able to reserve/checkout an asset based on a clients preferred model type, date range, etc.  Is there any way to do this right there in the request ticket?  It seems like you have to memorize the client, model, date range, etc and then go to assets>reservations and reenter all of that information, and then there is no connection to the actual ticket…  What is the 'Asset Info' tab on a ticket used for?  I feel like I am missing something obvious.