9 Replies Latest reply on Jun 6, 2017 9:24 PM by chinmaychavan

    Outlook Server returned a 401 status

    syed arshad

      I am having an issue which I did not have while testing. can anyone please help help

       

      An error last occurred at 7/24/14 11:01 am while attempting to retrieve e-mail from XXXXXXXXXXX

       

      The server 'outlook.xxxxxxxxxx.com' returned a 401 status, indicating the provided username/password is not authorized to access the Exchange Web Services site.

      Please see FAQ for troublshooting tips.

      Please send any Exchange-related support questions to exchangesupport@webhelpdesk.info.


      javax.mail.MessagingException: Error while attempting to retrieve root folder list.;
         nested exception is:
        com.macsdesign.util.exchange.ews.EwsUtils$EwsException: The server 'outlook.admirationfoods.com' returned a 401 status, indicating the provided username/password is not authorized to access the Exchange Web Services site.

      Please see FAQ for troublshooting tips.

      Please send any Exchange-related support questions to exchangesupport@webhelpdesk.info.
        at com.macsdesign.util.exchange.ews.EwsRootFolderProxy.getSubfolderList(EwsRootFolderProxy.java:143)
        at com.macsdesign.util.exchange.ExchangeFolder.list(ExchangeFolder.java:87)
        at com.macsdesign.util.exchange.ExchangeFolder.getFolder(E...

       

      Please check the e-mail account settings and the mail server for any problems. E-Mail will be checked again in 5 minutes, or when e-mail settings are updated to make a successful connection with your mailbox. Settings for this e-mail account are at Setup > E-Mail > Incoming Mail Accounts.