11 Replies Latest reply on Aug 7, 2014 11:13 AM by nicole pauls

    LEM agent auto-upgrade?

    ttl

      I may be misunderstanding, but I thought that after upgrading LEM from 5.6 to 6.0, the agents would auto-upgrade. I have selected the nodes and chosen Remote Updates > Enable, but it looks like the only way to upgrade them is to select them and then select Remote Updates > Update. Is this the case or should they be upgrading automatically?

        • Re: LEM agent auto-upgrade?
          qle

          Yes, the Windows agents should automatically upgrade by themselves. Not all at once, mind you, but in batches of 7-10 at a time.

          • Re: LEM agent auto-upgrade?
            byrona

            I had problems last time I upgraded with my Linux agents not auto-upgrading.  When the auto-upgrade doesn't work it's a huge pain to manually upgrade all of those agents.  It's always been one of the reasons I avoid agents when I can.

             

            Please keep this thread updated on how this works out as I don't want to upgrade until I know this is resolved, thanks!

              • Re: LEM agent auto-upgrade?
                qle

                I'm under the impression that Linux agents don't have the capability of auto upgrade? Was I mistaken?

                  • Re: LEM agent auto-upgrade?
                    byrona

                    I have received conflicting information on that.  I had one SW support person tell me that the Linux agents should auto-update while another support person tell me that they do not.  If they in fact do not, this is a huge issue for us as many of the systems we manage with LEM are Linux systems.

                      • Re: LEM agent auto-upgrade?
                        nicole pauls

                        For a very long time, we had the technical capability to upgrade Linux agents remotely but did not include it packaged in to the appliance.

                         

                        With our 5.7 release and forward, we have been including ALL FLAVORS of agent that we possibly can to automatically remote update. This means Linux, Windows, AIX, HPUX, Solaris, and Mac OS X, except where noted in the Release Notes (with v5.7 the caveats were for Solaris 9, older AIX, Mac OS X, anything LEM/SIM v4.6 - basically anything that's not/can't run a Java 7 JRE without intervention).

                         

                        So for upgrades from 5.7 forward, you should get Linux (and other platform) auto-updates, and if you don't, we should look into it. The number of times something is going wrong here means we should get this looked into. All of you having this issue should file support tickets so we can corroborate issues/solutions - feel free to report back the numbers.

                  • Re: LEM agent auto-upgrade?
                    evanr

                    I experienced this same issue but we had 5.7 RC to 6.0. 

                    • Re: LEM agent auto-upgrade?
                      estal8r

                      LEM agents all showed as being upgraded from 5.7 to 6.0.  However, a quick check on each agent control panel in 'Add / Remove Programs' show that the agent version installed is still at 5.7.

                       

                      On the Console:

                      6.0_snip.JPG

                       

                      On the Server:

                        • Re: LEM agent auto-upgrade?
                          jamie_p

                          I also show the 5.7.0.0 in my environment under Add/Remove programs.  You can confirm the 6.0.0 is installed by looking in "C:\Windows\SysWOW64\ContegoSPOP" should see 6.0.0 directory.  It looks like they forgot to update the registry (HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\SolarWinds Log & Event Manager Agent) with the new details i.e. DisplayVersion and InstallDate.

                           

                          *Note paths may be different on a 32-bit OS

                          1 of 1 people found this helpful
                          • Re: LEM agent auto-upgrade?
                            nicole pauls

                            With remote updates, we have to do some extra steps to update the registry where that value is stored, so this is expected behavior at the moment. We're looking into ways to make sure the registry/version reported in add/remove programs gets updated when remote updating the agent, we know it can be confusing.