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NCM unable to download device config

I have an issue with NCM getting config off a device, i suspect it's because the prompt is being set wrongly.

Can someone please help me resolve this issue?

Template is below:

<!-- edited with XML Spy v4.4 U (http://www.xmlspy.com) by () -->

<!--SolarWinds Network Management Tools-->

<!--Copyright 2005 SolarWinds.Net All rights reserved-->

<Configuration-Management Device="TopSec FW" SystemOID=" 1.3.6.1.4.1.14331.1.4">

    <Commands>

        <Command Name="Startup" Value=""/>

        <Command Name="Running" Value=""/>

        <Command Name="DownloadConfig" Value="show | [nostop]"/>

        <Command Name="Version" Value="system version"/>

        <Command Name="MenuBased" Value="false"/>

        <Command Name="VirtualPrompt" Value="%"/>

    </Commands>

</Configuration-Management>

Trace Session is below:

[2014-7-15 17:29:31] -----------------NCM 7.2.2-------------------

[2014-7-15 17:29:31] UseCustomMorePromptBehaviour: False

[2014-7-15 17:29:31] MorePromptKey: 

[2014-7-15 17:29:31] Login Attempts: 1

[2014-7-15 17:29:31] Custom UserName Prompt:

[2014-7-15 17:29:31] Device Template: 复件 TopSec-1.3.6.1.4.1.14331.1.4.ConfigMgmt-Commands

[2014-7-15 17:29:31] System Name: DCC-3G-EXS-FW-0A

[2014-7-15 17:29:31] System Description: Topsec NGFW4000-UF(TG-41308) Software Version tos_3.3.010.069C.1

Copyright(c) 2004 Beijing Topsec Network Security Technology Co.,Ltd

[2014-7-15 17:29:31] System OID: 1.3.6.1.4.1.14331.1.4

[2014-7-15 17:29:31] OS Image: TG-41308

[2014-7-15 17:29:31] OS Version: tos_3.3.010.069C.1

[2014-7-15 17:29:31] Menu-Based mode=False

[2014-7-15 17:29:31] FreezeLoginForPreCommands mode= False

[2014-7-15 17:29:31] FISP mode= False

[2014-7-15 17:29:31] NeedDelayEnableMode detected

[2014-7-15 17:29:31]

-->StateChange: Connecting to server<--

[2014-7-15 17:29:32] Got HostFingerPrint: 75:2d:0a:a0:60:1b:b0:96:8c:d4:82:17:90:3d:41:f7

[2014-7-15 17:29:32] SWTelnet9 Crypto Information Begin

[2014-7-15 17:29:32] Protocol = SSH2

[2014-7-15 17:29:32] RemoteName = SSH-2.0-3.2.5 SSH Secure Shell (non-commercial)

[2014-7-15 17:29:32] SCcipher = aes128-cbc

[2014-7-15 17:29:32] CSCipher = aes128-cbc

[2014-7-15 17:29:32] Keys = ssh-dss

[2014-7-15 17:29:32] SWTelnet9 Crypto Information End

[2014-7-15 17:29:32] Banner received

[2014-7-15 17:29:32]

-->StateChange: Connected to server - idle<--

[2014-7-15 17:29:32] Solarwinds.Net SWTelnet9 Version 9.0.27

[2014-7-15 17:29:32] Connected!

[2014-7-15 17:29:32] --->Topsec Operating System tos_3.3.010.069C.1Topsec Network Security Technology CO.,LTDhttp://www.topsec.com.cn

[2014-7-15 17:29:32] ProcessLogin State: 0

[2014-7-15 17:29:32] --->DCC-3G-EXS-FW-0A%

[2014-7-15 17:29:32] ProcessLogin State: 0

[2014-7-15 17:29:32] no credentials needed - Command mode prompt detected

[2014-7-15 17:29:32] Prompt is being set to : Topsec Operating System tos_3.3.010.069C.1Topsec Network Security Technology CO.,LTDwww.topsec.com.cnDCC-3G-EXS-FW-0A%

[2014-7-15 17:29:32] Logged into Router

[2014-7-15 17:29:32] <--

[2014-7-15 17:29:32] -->

[2014-7-15 17:29:32] --> DCC-3G-EXS-FW-0A%

[2014-7-15 17:29:32] Start check prompt for menu-based device

[2014-7-15 17:29:32] Process Line = <>

[2014-7-15 17:29:32] Process Line = <DCC-3G-EXS-FW-0A% >

[2014-7-15 17:29:32] Fuzzy match detector start detecting prompt. String1=dcc-3g-exs-fw-0a% String2=topsecoperatingsystemtos_3.3.010.069c.1topsecnetworksecuritytechnologyco.,ltdwww.topsec.com.cndcc-3g-exs-fw-0a%

[2014-7-15 17:29:32] Pushing back: <DCC-3G-EXS-FW-0A% >

[2014-7-15 17:29:32] mPrompt is : <Topsec Operating System tos_3.3.010.069C.1Topsec Network Security Technology CO.,LTDwww.topsec.com.cnDCC-3G-EXS-FW-0A% >

[2014-7-15 17:29:33] TimerTick: mstrData=<DCC-3G-EXS-FW-0A% > State=3 - Connected to server - idle

[2014-7-15 17:29:33] Pending Disconnect = False

[2014-7-15 17:29:33] Fuzzy match detector start detecting prompt. String1=dcc-3g-exs-fw-0a% String2=topsecoperatingsystemtos_3.3.010.069c.1topsecnetworksecuritytechnologyco.,ltdwww.topsec.com.cndcc-3g-exs-fw-0a%

[2014-7-15 17:29:33] TimerTick: Just tick-tockin away. ..