4 Replies Latest reply on Jul 10, 2014 11:15 AM by tlsnine

    Is it possible to have the assigned tech automatically changed when the request type is updated?

    pdklein88

      For example, when a ticket is emailed to "helpdesk@xyz.com" it is created with "email generated ticket" request type, and assigned to a default technician. When that technician reads the ticket and changes the request type, I'd like for the default technician to be reassigned. Is that possible?