We have a student worker in our department that has been given a login and assigned at a technician. The only issue with this is, he's able to see all the technician notes for other tickets.
Is there a way to set up an account for a student worker so he can add/modify his own tickets? The rest of the IT staff would like to be able see all of his work and notes, but he shouldn't be able to see any of our content. This is valuable for reporting and tracking his time.
Marymount California University
You would need to create a new tech group and assign only the rights that are needed, then assign the student worker to that group. To do this that account must have another user set up as their manager.