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Activation Issue/Downgrade

azzurroweb over 9 years ago

I Have a valid license of DMRC version 9 the support downgrade the key to the version 8

in order to be compatible within the organization that i am using it.

The problem is with the activation of the product V 8.0.1.151 (32bit).

The "SolarWinds License Manager" is not working because the maintenance of the licence has end.

The License is valid and working.

I am using the "Enter License Information..." tool to activate the program.

I am using the manual activation using the "Unique machine ID"

The wizard ends with the last screen showing that the product is activated but when

I hit the Finish then the program show me that it is in evaluation mode of 14 days.

The support of SolarWinds directed me to the forums and did't manage to provide any solutions.

I have installed the application many times and i am using the "License Reset Tool" to clear the old installations.

Any suggestion/Help will be appreciated.

Thank you in advance.

attachments.zip

0 macnugetz over 9 years ago

By Manual Activation do you mean you're trying to do an offline activation on a machine that doesn't have internet access? If so, it sounds like you may be missing a few steps. Offline activation generates a file which you then upload to the SolarWinds customer portal, after which you're given an activation file you have to save and then upload back to the machine where you want to activate the product. Have you gone through this process?
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0 azzurroweb over 9 years ago in reply to macnugetz

Yes I do upload the file and the system generates the key.
I follow the process.
The problem is that although ti activates then it goes to evaluation.
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0 macnugetz over 9 years ago in reply to azzurroweb

Please open a support ticket so we can take a closer look.
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0 azzurroweb over 9 years ago in reply to macnugetz

I had opened a ticket (Case #624350 - "Activation Issue/Downgrade") but the support tried to help me unsuccessfully.
We have a valid license but the maintenance has expired so they told me that I should try my luck through the support forum.
And here I am.
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0 azzurroweb over 9 years ago

Today I moved the machine to a Free Internet line and tried to activate the product but the same result. I am staring to believe that the product can’t be activated because the maintenance has expired although we have a paid valid license. Probably no one care about the customer satisfaction.
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